Under what circumstances will my order be automatically cancelled?
In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of Giftcart.com.
Will Giftcart.com deliver to a family member or a colleague in my absence?
Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk.
How can I cancel my order?
You can cancel your order by contacting Customer Support at various stages.
Cancellation prior to shipment: You can cancel your order prior to shipment by contacting the Customer Help Centre. All refunds will be made within 10 business days from the date of cancellation as Cart credits.
Cancellation after the Shipment is made: You can cancel your order within 7 days from the date of shipment by visiting customer support to request a Cart credit. In case of cancellation after the shipment is made, please obtain a Return Merchandise Authorisation (RMA) number and tracking code from Customer Support. This number and tracking code must be printed outside the package of the shipment when you send it to the “Returns Department”. Please return your packages at your own cost and risk to: Giftcart Ecommerce Private Ltd. (Returns Department), 2nd Floor, 416, A BLOCK, ROAD NO-4, LANE NO-10, Mahipalpur, New Delhi-110037 through the Giftcart approved Carrier Service Providers in your location.
What are the products for which Gifcart.com will not accept cancellations?
We do not accept cancellations for any item or service which is a “customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts”, flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items—see more items as per our refund policy.
What do I do if the product I received is damaged or incorrectly supplied on delivery?
You should check all the products that you have received against your order. If the products you have received are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
What if the product is damaged in transit when I return it?
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.
Does Giftcart.com offer to arrange collection of products?
For certain, larger products, we may offer to arrange collection on your behalf and, where this is the case, you will be responsible to pay the costs of such collection (which we will notify you in advance).