Website Terms of Use

GiftcartEcommercePrivate Limited ("Giftcart.com") provides a comprehensive set of features to you on its website www.Giftcart.com, subject to the following terms of use and conditions. If you visit or shop at Giftcart.com or click on the links provided by Giftcart.com in its promotional email, you accept these terms of use, guidelines, agreements andconditions (hereafter “terms”). These terms shall become applicable when you subscribe to any special promotional emails,or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on Giftcart.com. You will also be subject to the "Terms" of any current or future Giftcart.com service or business (e.g. Gift Registry, Gift Box, Gift Cards/Coupons, and Experiential Gifts etc). The following “terms” will control and prevail should you begin using the website or its components including applications; widgets and forms hosted or managed by Giftcart.com or its third party service providers.

Definitions
Definition of “website” is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc.  Please read the entire “terms” carefully.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain details and terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Giftcart.com; "Website" means the website located at www.giftcart.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; and "You" means a user of this Website.

OUR GENERAL TERMS AND CONDITIONS OF SALES & SERVICE

These General Terms and Conditions of Sale & Service apply to your use of the Giftcart.com website at www.giftcart.com (the “website”) and to any order you place with Giftcart Ecommerce Private Limited. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which M&S makes the Website available to you. You must read these Websites Terms carefully.
You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agreed to these General Terms and Conditions of Sale & Service in their entirety. If you do not agree to these General Terms and Conditions of Sale & Service in their entirety, you must not order any product or service through the website


OPENING AN ACCOUNT AND PLACING AN ORDER:

You can place an order on Giftcart.com as a guest or by opening an account with Giftcart.com. While doing this process you will have to provide us with some compulsory personal information.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

Registrations:

You warrant that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and always. You can update or correct your details at any time by going to Your Account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Giftcart shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us.

Orders

Placing an order:

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance from Giftcart.com.

As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order Acceptance:

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

Order Non-acceptance:

Non- Acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock.
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or product description error.
  4. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

in all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

PRODUCT AND SERVICE DESCRIPTIONS
Giftcart.com attempts to be as accurate as possible with regards to the products and services offered on Giftcart.com. However, Giftcart.com does not warrant that product descriptions or service descriptions and other contents on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on Giftcart.com, due to emissions or errors. As a user, you make a complete and independent assessment before purchasing a product or service from Giftcart.com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center. If a product/service offered by Giftcart.com is not as described, your sole remedy is to return it in the unused condition without any additional claims. For more information, see our Replacement Policy.

  • Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website.
  • The prices offered on Giftcart.com are final and binding except when Giftcart.com admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent "Bundle Price”, which means the aggregate of the manufacturer/supplier/service provider's estimated or suggested retail price for each of the items/services included in the set.
  • With respect to the products/services sold by Giftcart.com, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • All orders are subject to the acceptance by the carrier for delivery to the shipping address chosen by you at the time of ordering
  • All prices displayed on Giftcart.com will be in Indian Rupees when the website is accessed from India. The prices in US Dollars may be displayed when the website is accessed from outside India. Giftcart.com does not accept orders in any other currency except in Indian Rupees if ordered in India. Giftcart.com does not accept orders in any other currency except in US Dollars if the order is placed outside India. Giftcart.com identifies the geographies through Internet Protocol (IP) address. Irrespective of the ordering destination as detected by IP Address, the end deliveries will always happen only in India unless or otherwise notified to you in writing.
  • Actual packaging may vary from that shown on the website.
  • The weights, dimensions, and capacities shown on the website are approximate only.
  • Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your computer monitor or on your portable devices such as a mobile phone or a Tablet PC and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
  • All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer the alternative product(s) or service(s) of equal or higher quality and value.
  • Giftcart.com offers "Goodwill" exchange which may be exercised by the Buyer or the Recipient of the Gift. By placing an order on Giftcart.com, the Buyer agrees that the Recipient may opt for replacement in accordance with the Replacement policy.

GIFT MESSAGES

 If you order a product or service as a gift for your family, a friend or a relative, Giftcart.com may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:

  • The gift message service is provided for your own personal and non-commercial use only
  • The gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable
  • You will not impersonate any person, including but not limited to any of our employees or customers
  • You are entirely responsible for the text and other content of your gift message and Giftcart.com accepts no responsibility or liability for any such content or outcome as a result of your message
  • We do not pre-screen or edit messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message
  • We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you
Payment Terms
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
Giftcart.com will accept the following payment terms for all orders placed online by the customers:

Credit card/Debit card/Net Banking:

  • Master/Visa Credit cards and Debit cards, Net Banking from most of the banks in India. You need to have your own Credit Card or Debit Card with relevant information such as Credit Card billing address, Credit Card/Debit Card Number, name written on the Credit/Debit card, expiry date, billing address with Pin code (Zip code) and Verified by Visa/ Mastercard SecureCode password to complete the authenticated payments through our payment gateway which is safe and secure.
  • We do not store your card information except the last four digits of your credit/debit card for security purposes.
  • If you prefer to make the payment through Net Banking, you need to have your bank account login and password and transaction passwords to complete the transaction. Giftcart.com does not allow you to use third party credit/debit cards or personal bank accounts even if they authorize you. We don’t accept American Express and PayPal payments as of now.
  • In case of a High-Value Order, we may ask you to produce additional documents such as an ID Proof (Voter ID Card, PAN Card or Passport) and a front copy of the Credit/Debit Card displaying your name and a credit card statement with your billing address.

Cash on Delivery:

  • Cash on Delivery (COD) is available for many of our products, for order values between INR 300.00 – INR 15000.00, and supported for most PIN codes across India. If your pin code is not on this list then you will not be able to place the order on COD and have to choose another payment option.
  • COD service has a handling fee of INR 100.00 per order. Please note that COD needs to be applicable to all the products in your cart.
  • When you opted for COD, you will only be able to pay by cash, we will not accept cheques, demand drafts or gift vouchers. Excluded from COD are all the personal and custom made-to-order products such as apparel, flowers & food items, personalized gifts, and special import orders. We do not accept COD Terms from a person who has refused a shipment in a previous order.
  • Gratify eGiftcard or Store Credit cannot be used for C0D orders.
  • All orders under COD are subject to our further verification and acceptance. In order for us to verify your COD eligibility, we may ask you to produce additional documents such as Voter ID Card, PAN Card and other ID proofs such as a passport. Giftcart.com reserves the right to refuse a COD without revealing the reasons for the refusal.
Cheque and DD:

We accept demand drafts and cheques. For proof of payment, you need to send a scanned copy of your DD/cheque to cx@giftcart.com. Please note that the order will only be shipped once the amount has been credited to our bank account.

All products ordered will remain the property of Giftcart until we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within xx days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
DELIVERY TIME AND CHARGES

Delivery time and Charges
Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
*For flowers and selected gifts we offer same day, next day and midnight delivery options. The same can be checked and selected on the product page.
If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and  the balance  shall   either be refunded or given as a store credit at the sole discretion of Giftcart.com.
Giftcart.com does not ship outside India at this moment, and deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please ensure to check for the availability of delivery service for your shipping destination at the time of order completion on the website.  
Please note that our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item, we might need to send your order in more than one package.
Once the order is dispatched to check where all your items are:
1. Sign in to 'Your account
2. Go to the 'My orders' dropdown menu
3. Click 'View order details' next to the order you're missing items from


The next page will show status for each package in your order .
Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service.

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.
Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service. In particular:


Delivery Charges:
Delivery charges and delivery time vary depending on the type of products ordered, the service you select and the shipping address. The app
Special conditions are attached with delivery made by COD and Direct Transfer. Please check below:
COD - Rs 100 is charged for all COD deliveries
Cheque/DD” - We accept demand drafts and cheques. For proof of payment you need to send a scanned copy of your DD/cheque to cx@giftcart.com. Please note that the order will only be shipped once the amount has been credited in our bank account.
Delivery for flowers, plants , cakes and flower and cake combo:
Same day Delivery: received by 3 pm will be delivered the same day (except National Holidays) to most India addresses,(at peak times we may require orders to be place earlier).
Fixed time Delivery: Order should be recived a day before by 3 pm. To order a fixed time delivery , please mention the time while placing the order. We will do our best to accommodate your preferences; however we cannot commit sharp/exact time for delivery. Delivery time available 10am to 9pm. Kindly allow for (+) (-) 10 - 15 minutes fluctuation in delivery timings
Midnight Delivery: Order should be recived a day before by 3 pm Your order is delivered around midnight on the same date as mentioned by you in the calendar. Please select the date carefully while placing the order. For example:  If in the calendar you choose the date 16th August then the delivery will be made between 11:30pm to 11:59pm on the 16th of August.


Delivery attempts and cancellations
  • Delivery will be to address specified in your order. Giftcart.com’s carrier will deliver between 10 am and 6 pm on all working days (excluding National Holidays) in most of the locations as specified on the website. If no one is available at a residential or other address at the time of delivery, a note will be left to advise the arrival of the shipment followed by a text message or a telephone call.
  • In case of delivery to Institutes, hostel, hotels, hospitals and marriage or banquet halls, delivery will be made at the reception. We do not gurantee delovery to the direct recipient in such cases.
  • All risk in the products you order (includingriskofloss and/or damage to the products) shall pass to you when they are handed over to the carrier for delivering at the address specified in your order.
  • All risk in the products you order (includingriskofloss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
  • Where the supply of your product(s) or service(s) delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
  • In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of the person at the shipping address to receive the items from the carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Store Credit at the sole discretion of Giftcart.com.  Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk. In the event of your refusal to receive the shipment from the carrier willfully, then your order willbecancelledautomaticallyandthetwowaycarrierservice and handling charges will be deducted from your card payment. Remaining balance card payment collected from youifavailable,shallbe offered to you back in the form of Cart credit. In case of any non-obtainability of carrier service charges and handling charges due to non-delivery for the reasons a) delivery refusal b) continuous unavailability, Giftcart.com will send its claim to you for settling the payment within 15 days, failing which your future rights to buy from Giftcart.com will be banned for a limited period.
  • International Delivery: Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside India.Giftcartreserves the right to define what can and cannot be delivered to which destination.

Replacement Policy

Giftcart.com offers easy  replacement  only in the case of damaged or incorrectly supplied goods. Giftcart.com reserves the right to offer you any one the three below mentioned options:

1. Send a replacement product once the customer returns the damaged product/products

2. Refund the amount only in the case where Giftcart.com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*Giftcart.com, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.  You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

Giftcart.com will accept Replacement or Exchange only if the following conditions are met.

1. Replacement request should be initiated within 48 hrs of order delivery.

2.Customershould inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.

3. A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery.

4. The item needs to be returned along with the original packaging if requested by Giftcart.com. The package should be returned within 15 days from initiation.

5. The tags on the product should be intact.

6. The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

1. Replacement for goods/ merchandise is subject to inspection and checking of returned product by Giftcart team.

2. Replacement for goods/ merchandise will be initiated only once Giftcart receives the return package

3. Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.

4. Some special rules for promotional offers may override "Giftcart.com 10  Days Replacement Policy."

5. Please note that the Cash on Delivery conveniencecharge,and handlingcharges  wouldnot be included in the refund value of your order as these are non-refundable charges.

6. In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, nocompensation  willbe given other than the replacement of the product or store credit.  Giftcart.com, in its sole discretion, will determine the usage of the given options.

7. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

8. We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.

How can I return a product?

We receive returned goods only through approved carrier service providers and you cannot returnthe  goodsin person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

  Address for Return:

                GiftcartEcommerce Pvt Ltd,

                 4th Floor. 448 A Enkay Square

                 Udyog Vihar Phase 5

                 Gurgaon

                Haryana

               Pin code: 110030

Once the product has been returned, the customer needs to sendemailat cx@giftcart.com with the below details for faster processing of your complaint

-           Order No.

-          Reasonofreplacement request

-           AWB number

-           Courier name

-           Scan copy of the courier invoice

-           Courier amount

 

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy”donot apply to the below products, services and scenarios:

-           Perishable items such as flowers, plants, fruit baskets and other consumable items

-           Custom made or personaliseditems

-          Hygiene relateditems namely lingerie and earrings

-           Watches and perfumes

-           All electronic items & appliances, ,media (CD/DVDs)

-           Gratify eGiftcards

-           Any products with a seal where the seal is broken.

-           Any consumable item which has been used or installed

-           Replacement request is made outside the specified time frame

-          Productis damaged because of use or Product is not in the same condition as you received it

-           Defective products which are covered under the manufacturer's warranty

-           Anything missing from the package you've received including price tags, labels, original packing, freebiesandaccessories

-           Items which were sold as combos/sets,are not eligible for exchange/replacement as individual items

 

Do I get a reimbursement of courier charges for returns?

      The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund

       for the courier charges please follow the below steps:

       Once the product has been returned, the customer needs to sendemailat cx@giftcart.com with the below 

       details for faster processing of your request

-           Order No.

-          Reasonofreplacement request

-           AWB number

-           Courier name (please retain the slip)

Giftcart.com will notify you when we've received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products:  If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

Personalized items, imported gift items, Giftcart imported electronics, toiletries, cosmetics, bra accessories, earrings for pierced ears, food, gift cards, gift vouchers, furniture, large technology items, large appliances, flowers, plants, perfumes, fragrances, sunglasses, watches, books, Digital Storage Disc (DVD/CD), opened bedding, opened technology products. These items can only be refunded or replaced in accordance with your legal rights. Additional Terms and Conditions of Sale & Service apply to some of these items..

Approved Carrier Service Providers:

The following courier companies have been approved by Giftcart.com.

-           Blue Dart

-          Quantiu

-          Delhivery

-           Aramax

 

Liability

Giftcart.com assumes no responsibility for the traded products relating to faulty ormis-describedinformation that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. Giftcart.com offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these productsdosatisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from Giftcart.com. For more information on products that we are trading through Giftcart.com, please visit the respective Brand owner’s website.

 

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, (incorrect or damaged)you can contact us for a Replacement. Please check our Replacement Policy for details. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on Giftcart.com or on the manufacturer’s website). We cannot accept liability for damage to products we have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.


Cancellation

Giftcart.com allows cancellation only when cancellation is requested within 24 hours of placing the order by calling us at  +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com provided that the product has not already been shipped.

All refunds will be made within 10 business days from the date of cancellation.

Applicability of cancellation rights:

The above mentioned cancellation policy does not apply to  any item or service which is a "customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts", flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items.

 

Additional cancellation terms: Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

 

How can I cancel my order?

You can cancel your order with Giftcart.com by requestion cancellation within 48 hours of placing the order by calling us at  +91 99 1064 4899 Mon-Sat (9am-6pm)  or emailing us at cx@giftcart.com.

All refunds will be made within 10 business days from the date of cancellation. The above mentioned cancellation policy does not apply to:

       a) Perishable items such as flowers, plants, fruit baskets and other consumable items

       b) Custom made or personalised items

 

*Please note that the Cash on Delivery convenience charge and the handling and processing charge would not be included in the refund value of your order as these are non-refundable charges.

 

Under what circumstances will my order be automatically cancelled?

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of  Giftcart.com. This does not apply to

         a) Perishable items such as flowers, plants, fruit baskets and other consumable items

         b) Custom made or personalised item.

         c) The product goes out of stock and Giftcart.com is unable to offer a replacement.

What are the products for which Gifcart.com will not accept cancellations?

We do not accept cancellations for any of the below mentioned items:

  1. Customized order (made to order)/personalised items
  2. Experiential gifts
  3. Flowers and Plants
  4. Food, perishable or consumable items
  5. Gratify eGiftcards

 

Can I cancel the order if there is a delay in delivery?

 If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance  shall    either be refunded or given as a store credit at the sole discretion of Giftcart.com.

   *Please note that the above condition will not apply to delivery delayed due to bad weather conditions, natural disasters and political unrest.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

   Please check our <easy replacement policy> for a response to the query. Additional cancellation terms:

**Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

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Orders & Shipping

How do I check the status of my order?

You will receive an email from Giftcart.com to confirm that we have received your order. You may also check the order status on your “My Account” pages on the website. If you are unable to view the status of your order, please feel free to contact the Customer Service Centre.

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Payments

What are the various modes of payment that Giftcart.com accepts?

Giftcart.com accepts payment by Master/Visa Credit cards, Debit cards and Net Banking from most of the banks in India.

We accept Cash On Demand (COD) payments against deliveries provided the billing and shipping address is the same, and the person ordering and the person receiving the shipment is the same. We do not accept COD Terms for amounts higher than Rs 15,000 per each order for each customer in one cycle. We do not accept COD Terms if the item shipped is a gift item and if the item shipped requires a wrapper. We do not accept COD Terms for all the personal and custom made-to-order products such as Apparel, Flowers & Food items and special import orders. We do not accept COD Terms from a person who has refused a shipment in the last one year.

We accept Gratify e-Giftcards and Giftcart Vouchers online. Please note that we do not accept cheques, pay orders or demand drafts as a method of payment for retail business. We also do not accept American Express and PayPal payments as of now.

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Privacy Policy

WelcometoGiftcart! This entire document known as Privacy Policy is intended to explain what types of information we collect about you through multiple channels such as email, web, chat, SMS, Interactive Voice Response (IVR), phone calls, mobile, social media networks or other types of campaigns including any online event or web activity and how we use & share that information. One section of this privacy policy also addresses what happens to information we collect on Giftcart.com or through our Advertising & Alliance Promotion Network (AAPN) pages including but not limited to- social media sites, such as Facebook, Twitter, YouTube, Digg.com, Google+ besides several others ("Social Media Pages").

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General Terms and Conditions of Sale & Service

The General Terms and Conditions of Sale & Service (the "General Terms") apply to any purchase order you place through the GiftcartEcommercePrivate Limited's website at www.giftcart.com (the "website").

You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agree to these General Terms in their entirety. If you do not agree to these General Terms in their entirety, you must not order any product or service through the website. It is deemed that you have read these General Terms and accepted them if we receive any purchase order from you through Giftcart.com. The General Terms are applicable throughout the order cycle management starting from ordering, payment, shipping, delivery, refunds or returns, cancellations or Cart credits to customer service.

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Additional Terms and Conditions of Sale & Service

These terms and conditions apply to any order which you place through the GiftcartEcommercePrivate Limited's website at www.giftcart.com (the "website") for the products specifically listed below and apply in addition to our General Terms and Conditions of Sale & Service (The "Additional Terms").

The Additional Terms may be shown on product or service pages and product or service shopping cart or checkout pages along with the product/service description. As a customer, we advise you to ensure that you comply with these "Additional Terms" before completing a transaction.

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