Website Terms of Use

Last updated: September 1st 2015

This page provides information about who we are and the legal terms and conditions that may apply to your use of Giftcart.com and any product or service you order from us.

Giftcart.com may change these terms and conditions of use at any time, without prior notice. If you access or use the website after Giftcart.com posts a change, you accept that change. If you do not accept the change, please do not access or use the website. You should check these terms and conditions of use periodically. This document is generated from the computer and does not require a signature, and refers to the Indian Information Act 2000.

To help you find the information you are looking for, we have divided these Terms and Conditions into 4 sections. These are:

INFORMATION ABOUT GIFTCART.COM.

Unless we say otherwise, we use the terms "Giftcart", "Giftcart.com", "we" and "us" on this website to refer to Giftcart.com plc throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”). Click here to read more>

OUR ADDRESS FOR CORRESPONDENCE

Giftcart.com can be reached at Giftcart Ecommerce Pvt Ltd, 343-345, 3rd Floor, Block C-D, JMD Empire Golf Course Extension, Sector 61Gurgaon, Haryana 122102

, India and general enquiry on products and services can be made by clicking here. The customer service including web self-service is available at https://www.giftcart.com/faqs.html.

DESCRIPTION OF SERVICE:

Giftcart.com provides users with a variety of online services, including but not limitedto:Gift Ideas. Giftcart.com will suggest gift ideas for friends and family based on certain information you provide to us about the recipient such as age, gender, and personality. You may also search for gift ideas based on a specified price range, the occasion for which you would like to purchase a gift, and the recipient's personality. You can email a gift idea to another person by clicking on a gift idea in a results listing, and then clicking on "email" under the product's description.

Event butler service lets you create a reminder that can be created by providing the recipient's name and the name and date of the occasion. You may view your gift reminders by logging into your account and clicking on the Event Butler link at theleft handside of the page. You may also add new reminders or edit existing ones.

Recommendations You may search for gift recommendations by clicking on Personality, Occasion, Category or Giftserviesat the top of any page on Giftcart.com.

Reviews - Giftcart.com may allow you to post reviews of gifts, which will be displayed underneath each product. Giftcart.com reserves the right to amend the reviews and also pull down a review if it contains derogatory language, threats of physical harm, or any other reason. Giftcart.com determines in its sole discretion is necessary to protect the integrity of its service. In the rareeventGiftcart.com unintentionally or inadvertently accepts profane or unacceptable language in a review, users are encouraged to report such abuse to the Giftcart.com administrator.

VIEW OUR WEBSITE TERMS OF USE

GiftcartEcommercePrivate Limited ("Giftcart.com") provides a comprehensive set of features to you on its website www.Giftcart.com, subject to the following terms of use and conditions. If you visit or shop at Giftcart.com or click on the links provided by Giftcart.com in its promotional email, you accept these terms of use, guidelines, agreements and conditions (hereafter “terms”). These terms shall become applicable when you subscribe to any special promotionalemails,or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on Giftcart.com. You will also be subject to the "Terms" of any current or future Giftcart.com service or business (e.g. Gift Registry, Gift Box, Gift Cards/Coupons, and Experiential Gifts etc). The following “terms” will control and prevail should you begin using the website or its components including applications; widgets and forms hosted or managed by Giftcart.com or its third party service providers.

Definitions

Definition of “website” is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc. Please read the entire “terms” carefully.

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain details and terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Giftcart.com; "Website" means the website located at www.giftcart.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; and "You" means a user of this Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

USE OF THIS WEBSITE FROM OUTSIDE INDIA

If you are visiting Giftcart.com from a location outside of India, your connection will be through and to servers located in India. All information you provide to Giftcart.com will be maintained in web servers and/or internal systems located within India. With respect to the personal information you provide to Giftcart on its Social Media Pages, or through AAPN, once received from the social media sites/AAPN, it is maintained and processed by us on servers and internal systems located in India. Those who choose to access this Website from locations outside India or place orders for delivery to locations outside India are responsible for compliance with local laws if and to the extent local laws are applicable.

VIEW OUR GENERAL TERMS AND CONDITIONS OF SALES & SERVICE

These General Terms and Conditions of Sale & Service apply to your use of the Giftcart.com website at www.giftcart.com (the “website”) and to any order you place with GiftcartEcommerce Private Limited. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which M&S makes the Website available to you. You must read these Websites Terms carefully.

You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agreed to these General Terms and Conditions of Sale & Service in their entirety. If you do not agree to these General Terms and Conditions of Sale & Service in their entirety, you must not order any product or service through the website. For more information on these General Terms and Conditions of Sale & Service, click here.

VIEW OUR ADDITIONAL TERMS AND CONDITIONS OF SALE & SERVICE

Additional Terms and Conditions of Sale and Service will apply for several other products as you see on the website, including but not limited to the following:

  • Flowers & Cakes
  • Perfumes & Cosmetics
  • Personalised Gifts
  • Toys
  • Watches
  • Electronics & Computers
  • Gift Cards/Coupons and e-Gift Cards
  • Large Home Appliances
  • Jewellery
  • Garments and Apparel
  • Footwear

For more information on these Additional Terms and Conditions of Sale & Service, click here.

CORPORATE/BULK ORDERING TERMS AND CONDITIONS OF SALE & SERVICE

If you are a visitor for and on behalf of a company or if you are a visitor with the intent of bulk buying, these terms shall equally apply to you as an individual and as a representative of your company. Please see and comply with the terms and conditions which may be applicable before ordering as a bulk buyer or as a corporate buyer.
VIEW OUR PRIVACY AND COOKIE POLICY
Please review PrivacyPolicy of Giftcart.com, which also governs your visit to www.giftcart.com before browsing our website or ordering an item on our website. For Privacy Policy, click here.
ELECTRONIC & DIGITAL COMMUNICATIONS
By visiting www.giftcart.com, by sending emails to us on the "official email ID", or by sending messages to us on the social networks controlled officially by Giftcart.com, you are communicating with us electronically or digitally. By giving your acceptance to receive communications from us electronically/digitally, you agree to abide by the terms. Our standard communication channels include email, interactions through chat, updating the status on the website for you to securely access the same, website components such as customer portal or blog or forums maintained by Giftcart.com or powered by the Service Providers. However, all the agreements, notices, disclosures and other communications are transmitted electronically and these can fully satisfy any legal requirement that such communications be in writing. Giftcart.com reserves the right to choose an alternate and appropriate channel to communicate to you for better or easy service.
VOICE COMMUNICATIONS

Pursuant to using the website, if you use our voice channel for making and receiving calls from your mobile phone, telephone or any other VOIP mode such as Skype, G-Talk, or using click to talk button on the website, Giftcart.com expects you to share certain information such as Order number, Return Merchant Authorization (RMA) number or billing or shipping address etc. to identify you as the right person and all such interactions are monitored through audio recording for quality purposes. If you do not want to be monitored by these systems, you should switch over to another communication channel such as email or Chat available on Giftcart.com. While communicating with Giftcart.com using voice channels, you will follow standard courtesies without using words that are obscene, threatening, defamatory, invasive of privacy or derogatory. Giftcart.com reserves the right to shift to the alternative channels that it deems fit to save time and resources in communicating with you.

Note: Giftcart.com does not ask for your credit card number or CVV Number or Verified by Visa/Master passwords except the last four digits and the expiry date of your credit card for confirmation purposes. If you are asked to produce complete Credit Card and CVV number, please refuse to give them on voice channels and promptly ask for the name of the Customer Care Agent and report the matter to us at abuse handling department. Giftcart.com assumes no responsibility if you part with your Credit Card number & CVV and if, as a result, there are any deductions that are not from Giftcart.com directly.

TRADE MARKS & COPYRIGHTS

All the trademarks that appear on the website are the property of their respective owners, who may or may not have been connected to or affiliated with Giftcart.com. All the images, photographs, video clips, texts, icons, scripts, audio clips, software applications, widgets and other types of graphics (the content) published or appearing on the website may or may not have been the property of Giftcart.com. All the content on Giftcart.com is either developed by the in-house content staff, content suppliers of the company or used with the express permission from the Service Providers, Brands, Partners, manufacturers, traders and business associates as part of business commerce. Some of this content is also a courtesy from Brands, Partners and Business Associates. However, if you believe that your content has been copied in a way that constitutes copyright infringement, please report the same at Copyright handling department along with all the relevant portion(s) of violations by following the procedure below.

This procedure is exclusively for notifying Giftcart.com that your copyrighted material has been infringed.

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the website, including any other relevant information;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, his agent or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Should Giftcart.com agree to them as infringements or violations, Giftcart.com shall promptly remove the content from its website without any legal or financial liabilities since the content is developed and sourced from various service providers and often comes as a courtesy from trading partners. Although every care is taken to ensure the content published on the website or on its brochures including any promotional material, email marketing, social media pages is considered to be adhering to the copyright acts of India, Giftcart.com shall not hold any responsibility for any omission, error or negligence on part of its content suppliers. The only remedy is to promptly delete all such copyrighted content as reported in our Copyright handling department.

Giftcartand Giftcart.com are the trademarks of GiftcartEcommercePrivate Limited & its subsidiaries and group companies. The logo and trademarks of Giftcart.com shall not be used by unauthorized individuals and companies except with express written consent of GiftcartEcommercePrivate Limited.

Disclaimer: Giftcart.com does not hold responsibility whatsoever for any content posted by the users or web visitors and our customers on the website, most specifically on forums, gift idea sections, review pages, blogs and other social media pages including but not limited to Facebook.com, YouTube, Google+ and twitter.com. Giftcart.com shall not hold any responsibility for authenticity or accuracy of the content that is already removed from the website or its components but still optimized by other websites with active links.

WEBSITE ACCESS AND USAGE BY PERMISSION
Giftcart.com offers youa limitedpermission to access, visit, explore or shop online over the website for personal use and while doing so, you are not allowed to upload any unauthorized files or download or modify the website, or any portion of it, except with expresswrittenconsent of Giftcart.com. The permission to access does not authorize you to exploit the website for any resale or commercial use of its contents, any copyright, proprietary notices or any collection and use of any product listings. The access if used for downloading descriptions, or specifications or prices, content, account information for the benefit of another merchant, or for aiding any company to build a derivative of website, is considered a violation of the terms. Any use of data mining, robots, website mirroring or linking the website to another domain or web address or using specific data within other websites or similar data gathering and extraction tools are considered gross violations of the terms. This website or any portion of this website may not be duplicated, reproduced, emulated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Giftcart.com. You will not be allowed to use the website with any action that imposes an unreasonable or disproportionately large load on the website or otherwise interferes with its functioning. You may not frame or utilize framing techniques to enclose any logo, trademark, service mark or other proprietary information (including audio files, video files, images, text, page layout or form) of Giftcart.com without express written consent. You may not use any meta tags, website titles or any other "hidden text" utilizing Giftcart.com's name or trademarks without the express written consent of Giftcart.com. Any unauthorized use terminates the permission granted by Giftcart.com. The moment you visit the website, you are automatically granted a limited, revocable, and nonexclusive right to browse Giftcart.com so long as the link does not portray Giftcart.com or its products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any Giftcart.com logo or its title tag, other proprietary graphic or trademark as part of the link without express written approval.
LINKS TO THIRD PARTY WEBSITES
Giftcart.com does not review or control third party websites that link to or from each website, is not responsible for their content and does not represent that their content is accurate or appropriate. Your use of such third party website is on your own initiative and at your own risk and may be subject to the other websites’ terms of use. This is applicable to other social media page links that originate from Gitcart.com.
CLAIMS & DISPUTES, JURISDICTION AND APPLICABLE LAW & LANGUAGE

Unless specified otherwise, all claims and disputes relating in any way to your visit to Giftcart.com or to products or services sold or resold by Giftcart.com will be resolved by binding arbitration, rather than in court. The maximum recourse as a consumer available to you is to seek the full refund of your amount paid to Giftcart.com for specific purchase of an item in dispute (except in the case of breakage or other violations such as misuse) and similarly, the highest monetary risk the company takes against your claim is not greater than the entire cost of an item that is in dispute.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each bear our individual legal expenses. We also both agree that you or we may bring suit in court to enjoin infringement orother misuseof intellectual property rights. For all disputes and legal claims, the jurisdiction of courts strictly is New Delhi, India and Giftcart.com does not entertain any legal claims outside the jurisdiction of Delhi, India. Giftcart.com at this moment corresponds in the official language: English and as a consumer, you need to communicate and correspond with us in English for all purposes.

PRODUCT AND SERVICE DESCRIPTIONS
Giftcart.com attempts to be as accurate as possible with regards to the products and services offered on Giftcart.com. However, Giftcart.com does not warrant that product descriptions or service descriptions and othercontenton this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on Giftcart.com, due to emissions or errors. As a user, you makecompleteand independent assessment before purchasing a product or service from Giftcart.com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contactcenter. If a product/service offered by Giftcart.com is not as described, your sole remedy is to return it in the unused condition without any additional claims. For more information, see our Replacement Policy.
YOUR ACCOUNT AND PROFILE PAGES

Giftcart.com providesan accessto create your own preferences and particulars on the website for enabling Smart Click Transactions or redeeming bonus points or credits or store credits. If you use the website, you are responsible for maintaining the confidentiality of your profile, your account and passwords and for restricting the access to your computer and mobile phone. You further agree to accept responsibility for all activities that occur under your account or password. You will not pass over such confidential information by mail or other modes even if you are asked to do so. Giftcart.com reserves the right to refuse or cancel or terminate such "My Account" pages at its sole discretion without prior notice.

Giftcart.com has products for children, but it sells them to adults if their children are below 18 years of age as on their shopping date on Giftcart.com. Children are not allowed to browse and select products/services on Giftcart.com without the presence of their parents or guardians, and cannot register or purchase online even if they possess a valid credit/debit card or if they have a genuine bank account or if the "Cash On Delivery" option is shown on the website. If you are under 18 years of age, you may use Giftcart.com only with the involvement of a parent or a guardian for completing the transactions. Children under 18 years of age may receive shipments from Giftcart.com directly provided their parents/guardians or other adults such as relatives, friends or other people giving as gifts can complete the transaction and payment in compliance with the website terms. Giftcart.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion if they are of any violation without any explanation. Giftcart.com allows only persons who are "competent to contract" within the meaning of the Indian Contract Act, 1872 which does not include minors, un-discharged insolvents etc.

HANDLING REPLACEMENT

Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods. Giftcart.com reserves the right to offer you any one the three below mentioned options:

Send a replacement product once the customer returns the damaged product/products

Refund the amount only in the case where Giftcart.com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*Giftcart.com, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Applicability of Replacement Policy:

Giftcart.com will accept Replacement or Exchange only if the following conditions are met.

Replacement request should be initiated within 48 hrs of order delivery.

Customershould inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.

A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery.

The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation.

The tags on the product should be intact.

The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

*Replacement for goods/ merchandise is subject to inspection and checking of returned product by Giftcart team.

*Replacement for goods/ merchandise will be initiated only once Giftcart receives the return package

*Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.

*Some special rules for promotional offers may override "Giftcart.com 10 Days Replacement Policy."

*Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges.

*In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. Giftcart.com, in its sole discretion, will determine the usage of the given options.

*If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

*We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.

How can I return a product?

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to thebelow mentionedaddress and retain your courier slip.

                    Address for Return:
                    Giftcart Ecommerce Pvt Ltd, 343-345, 3rd Floor, 
Block C-D,
JMD Empire Golf Course Extension,

Sector 61Gurgaon, Haryana 122102

Once the product has been returned, the customer needs to sendemailat cx@giftcart.com with the below details for faster processing of your complaint

  • Order No.
  • Reasonofreplacement request
  • AWB number
  • Courier name
  • Scan copy of the courier invoice
  • Courier amount

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy”donot apply to the below products, services and scenarios:

Perishable items such as flowers, plants, fruit baskets and other consumable items

Custom made or personalised items

Hygiene relateditems namely lingerie and earrings

Watches and perfumes

All electronic items & appliances, ,media (CD/DVDs)

Gratify eGiftcards

Any products with a seal where the seal is broken.

Any consumable item which has been used or installed

Replacement request is made outside the specified time frame

Productis damaged because of use or Product is not in the same condition as you received it

Defective products which are covered under the manufacturer's warranty

Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Items which were sold as combos/sets,are not eligible for exchange/replacement as individual items

Do I geta reimbursementof courier charges for returns?

The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claimrefundfor the courier charges please follow the below steps:

Once the product has been returned, the customer needs to sendemailat cx@giftcart.com with the below details for faster processing of your request

  • Order No.
  • Reasonofreplacement request
  • AWB number
  • Courier name (please retain the slip)

Giftcart.com will notify you when we've received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

Personalized items, imported gift items, Giftcart imported electronics, toiletries, cosmetics, bra accessories, earrings for pierced ears, food, gift cards, gift vouchers, furniture, large technology items, large appliances, flowers, plants, perfumes, fragrances, sunglasses, watches, books, Digital Storage Disc (DVD/CD), opened bedding, opened technology products. These items can only be refunded or replaced in accordance with your legal rights. Additional Terms and Conditions of Sale & Service apply to some of these items.

NOTE: Exchange is subject to the issuance of Return Merchandize Authorization (RMA) that will determine whether the ordered goods can be returned or not.

Approved Carrier Service Providers:

The following courier companies have been approved by Giftcart.com.

Blue Dart

Quantium

Chhotu

Delhivery

Aramax

Liability

Giftcart.com assumes no responsibility for the traded products relating to faulty ormis-describedinformation that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. Giftcart.com offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these products do satisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from Giftcart.com. For more information on products that we are trading through Giftcart.com, please visit the respective Brand owner’s website.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, (incorrect or damaged)you can contact us for a Replacement. Please check our Replacement Policy for details. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on Giftcart.com or on the manufacturer’s website). We cannot accept liability for damage toproductswe have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

HANDLING CANCELLATION

Giftcart.com allows cancellation only when cancellation is requested within 24 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com and only if the product has not already been shipped.

All refunds will be made within 10 business days from the date of cancellation.

Applicability of cancellation rights:

The above mentioned cancellation policy does not apply to any item or service which is a "customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts", flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items.

Additional cancellation terms: Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

How can I cancel my order?

You can cancel your order with Giftcart.com by requestion cancellation within 48 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com.

All refunds will be made within 10 business days from the date of cancellation. Theabove mentionedcancellation policy does not apply to:

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised items

*Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

Under what circumstances will my order be automatically cancelled?

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of Giftcart.com. This does not apply to

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised item.

The product goes out of stock and Giftcart.com is unable to offer a replacement.

What are the products for which Gifcart.com will not accept cancellations?

We do not accept cancellations for any of thebelow mentioneditems:

Customized order (made to order)/personalised items

Experiential gifts

Flowers and Plants

Food, perishable or consumable items

Gratify eGiftcards

Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay ofadditionaltwo weeks from the committed delivery day ( as mentioned on the product description page) ,then you may choose to cancel the order for claiming a full refund. Thetwo waycarrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given asa storecredit at the sole discretion of Giftcart.com.

*Please note that the above condition will not apply to delivery delayed due to bad weather conditions, natural disasters and political unrest.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

Please checkourfora response to the query. Additional cancellation terms:

**Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

PRICING

The prices offered on Giftcart.com are final and binding except when Giftcart.com admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent "Bundle Price”, which means the aggregate of the manufacturer/supplier/service provider's estimated or suggested retail price for each of the items/services included in the set.

With respect to the products/services sold by Giftcart.com, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This Website And All Information, Content, Materials, Products (Including Software) And Services Included On Or Otherwise Made Available To You Through This Website Are Provided By Giftcart.Com On An "As Is" And "As Available"Basis,Unless Otherwise Specified In Writing. Giftcart.Com Makes No Representations Or Warranties Of Any Kind, Express Or Implied, As To The Operation Of This Website Or The Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Unless Otherwise Specified In Writing. You Expressly Agree That Your Use Of This Website Is At Your Sole Risk.

To The Full Extent Permissible By Applicable Law, Giftcart.Com Disclaims All Warranties, Express Or Implied, Including, But Not Limited To, Implied Warranties Of Merchantability And Fitness For A Particular Purpose. Giftcart.Com Does Not Warrant That This Website, Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Their Servers, Or Electronic Or Digital Communications Sent From Giftcart.Com Are Free Of Viruses Or Other Harmful Components. Giftcart.Com Will Not Be Liable For Any Damages Of Any Kind Arising From The Use Of This Website Or From Any Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Including, But Not Limited To Direct, Indirect, Incidental, Punitive, And Consequential Damages Unless Otherwise Specified In Writing.

All The Products And Services Offered By Giftcart.Com Are NotThrustedUpon You And You Have Solely Agreed To Buy Those At The Prevailing Prices Inclusive Of Taxes (But Excluding Any Other Duties, Octroi As Applicable) For Your Self-Use Or Gifting Purposes. Giftcart.Com Does Not Take Obligations To Serviceability Of Products And Services Unless Otherwise Specified In The Website. Giftcart.Com Guarantees All The Products Sold And Serviced Through The Website To Be Brand New, Original And Genuine; However, It Does Not Guarantee That They Are Defect-Free Or They Are Of Your Exact Choice Even If Advised By Gift Gurus Or Experts Online Through The Website.

Certain State Laws Do Not Allow Limitations On Implied Warranties Or The Exclusion Or Limitation Of Certain Damages. If These Laws Apply To You, Some Or All Of The Above Disclaimers, Exclusions Or Limitations May Not Apply To You, And You Might Have Additional Rights.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Giftcart.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Giftcart.com that arise out of, result from, or may be payable by virtue of any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these terms.
WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our pricing policy, posted on this website. These policies also govern your visit to Giftcart.com. We reserve the right to make changes to our website, policies and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
THE ENTIRE AGREEMENT
These Website Terms (including, where applicable, our Privacy Policy, our General Terms and Conditions of Sale & Service, our Additional Terms and Conditions of Sale & Service and our Corporate/Bulk Ordering Terms and Conditions of Sale & Service) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
OUR ADDRESS FOR CORRESPONDENCE
Giftcart.com can be reached at Giftcart Ecommerce Pvt Ltd, 2nd Floor, 416, A BLOCK, ROAD NO-4, LANE NO-10, Mahipalpur, New Delhi-110037, India and general enquiry on products and services can be made by clicking here. Giftcart.com has an online customer service offering web self-service at https://www.giftcart.com/faqs.html
INTELLECTUAL PROPERTY|RIGHT TO USE

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Giftcart.com. You are permitted to use this material only as expressly authorised by us or our licensors. The material and content contained within the Websiteismade available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website

Product Review Service and Other Submissions

Other than personal data (which is subject to our privacy and cookie policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Giftcart on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Giftcart once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to make changes, remove or to refuse to post any submission for any reason. You acknowledge that you, not Giftcart, are responsible for the contents of your submission.

Rules for Submissions

You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

comments about other reviewers or bloggers

remarks that repeat criminal accusations, false, defamatory or misleading statements

material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

spam or advertising

third partybrand names or trademarks

HTML code, computer script or website URLs

availability, price or alternative ordering or delivery information

information about Giftcart suppliers or manufacturers

Accuracy of website content

To the extent permitted by applicable law, Giftcart disclaims all representations and warranties express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Giftcart or any of its group companies.

RECOMMENDATIONS

When you use our website, you'll see that we offer you recommendations in certain areas like top gifts, hot buys, you may also like etc, showing products we think you might like and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like;additionallywe compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on giftcart.com.

FEEDBACK REVIEWS, COMMENTS AND OTHER CONTENT

Gift message service

Giftcart.com provides gift message service for certain products. If you use the gift message service, you acknowledge and agree that the gift message service is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Giftcart accepts no liability for any such content and you will follow the rules for submissions. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

Social networking sites

These terms also govern any Submissions you make on any Giftcart related third party website orpagesuch as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Giftcrat or its employees and Giftcartisnot responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

RISKS AND LOSSES
All items purchased from Giftcart.com are made pursuant to the terms and additional shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
SHIPPING SPEEDS AND DELIVERY CHARGES
What are the available shipping speeds and what are the charges?

The available shipping speed and charges for Giftcart customers are mentioned below.

Delivery OptionSpeedChargesTerms
Standard Delivery Varies product to product. Can be checked on the product page. The charges for the samedependon the delivery pin code. It can be checked onproductpage by entering the pin code
  • Eligible on all products.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not consideredasbusiness days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Priority Delivery* 48-72 hrs. delivery in metros & 72-96 hrs. delivery inrestof India. The charges for the samedependon the delivery pin code. It can be checked onproductpage by entering the pin code
  • *Eligible on selected products and pin code. It can be checked on the product page by entering the pin code
  • *Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not consideredasbusiness days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Same Day Delivery*
  • All orders for gifts received by 12’ noon will be delivered the same day.
  • All Flower orders received by 1 pm can be delivered the same day.
The charges for the samedependon the delivery pin code. It can be checked onproductpage by entering the pin code
  • Eligible on selected products and pin codes only in Delhi/NCR. It can be checked on the product page by entering the pin code.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not consideredasbusiness days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Next Day Delivery* All orders received by 1 pm will be delivered the next day. The charges for the samedependon the delivery pin code. It can be checked onproductpage by entering the pin code
  • Eligibleonselected products and pin codes. It can be checked on the product page by entering the pin code.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not consideredasbusiness days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.


What are the Terms & Conditions of Priority/Same/Next-Day Delivery?

The options of Priority/Same-day/Next-Day Delivery are subject to the following Terms & Conditions:
  • Only certain pin codes are eligible for these options. The same can be checked on the product details page on the website
  • To get your order within the guaranteed time, you need to select the respective delivery option during checkout.
  • The delivery guarantee applies to attempted delivery by the promised date.Giftcartwill not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to receive it.
  • On Saturdays, deliveries are not guaranteed to establishments like offices that might be closed.
  • For Same-Day Delivery, we cannot guarantee delivery attempts to establishments like offices and business premises that close by 6 p.m.
  • Same-Day Delivery attemptshappenslatest by 9 p.m.
  • Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not consideredasbusiness days. Deliveries will not happen on these days
  • Please note that the guaranteed deliveries do not hold if the address and pin code providedarenot correct. No refund will be issued in such circumstances.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.