Returns and Refunds - FAQ

1. When and how can I cancel an order?
   Within 24 hours of placing your order you are able to cancel it by calling our customer services at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com, provided that the order has not been shipped. After 24 hours we will not be able to cancel your order. Once ... Read more
2. What are the products for which Gifcart.com will not accept cancellations or returns?
   We do not accept cancellations for any of the below mentioned items: Customized order (made to order)/personalised items Experiential gifts Flowers and Plants Food Perishable or consumable items Gratify eGiftcards Precious Jewellery - No returns or cancellations accepted for gold and silver jewellery
3. How long will it take to get a refund?
   You should receive your refund within 10 business days. *Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.
4. Can I get a replacement for my product?
   Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods. Giftcart.com reserves the right to offer you any one the below mentioned options: Send a replacement product once the customer returns the damaged product/products Refund the amount only in the case where Giftcart.com cannot offer a replacement. The refund will be ... Read more
5. What do I do if the product I received is damaged or incorrectly supplied on delivery?
   You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must ... Read more
6. How can I return items?
   We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department. Please courier your return package to the below mentioned address and retain your courier slip. Address for Return: Giftcart Ecommerce Pvt Ltd343-345, 3rd Floor, Block C-D, JMD Empire Golf Course Extension, Sector ... Read more
7. How long do I have to return an item?
   The item needs to be returned along with the original packaging. The package should be returned within 10 days from initiation of replacement request.
8. Reimbursement of shipping charges for returns
   The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund for the courier charges please follow the below steps: Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your request   Order ... Read more
9. Can I cancel the order if there is a delay in delivery
   If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card ... Read more
10. What products, services and scenarios are not covered under the Replacement policy?
    Applicability of the “Replacement Policy” do not apply to the below products, services and scenarios:   Perishable items such as flowers, plants, fruit baskets and other consumable items Custom made or personalised items Hygiene related items namely lingerie and earrings Elctronic items like Watches and other s electronic items & appliances Perfume, Gratify eGiftcards Any products with a seal where ... Read more