Order & Shipping - FAQ

  1. What happens if the order is placed after the cut-off time?
    If the order is placed after the cut off time, you will receive the order next business day.
  2. Who can purchase from Giftcart.com?
    Giftcart.com offers an assorted range of products for people of all age groups and genders. Anybody who is above 18 years of age can purchase from Giftcart.com.
  3. How do I know my order has been confirmed?
    When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. ... Read more
  4. How do I check the current status of my orders?
    When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. ... Read more
  5. When do you charge my credit card or deduct from my debit card?
    All card payments are subject to authorization by your card issuer and we take payment when we accept your order shortly before processing your order.
  6. What payment methods are accepted?
    Giftcart.com accepts the below methods of payment: Online payment by Master/Visa credit cards Online payment by debit cards Net banking from most of the banks in India Cash on Delivery (COD) - On selected products Demand drafts and cheques. International cards
  7. Can I pay for the items using cash?
    Yes, we accept Cash on Delivery (COD) payments. Cash on Delivery payment method is applicable only on products that show Cash on Delivery as the shipping method. COD service is subjected to the below conditions: For all items between and uptill– INR 1500.00 a handling fee of INR 100.00 is applicable.
  8. What is the process for payment through Direct Bank Transfer?
    The customer will be required to transfer the payment and quote the transaction id in the field provided in order to complete the payment process and the order to be placed successfully. Bank Account Details: Bank: ICICI BankName on A/C: Giftcart Ecommerce Pvt. Ltd.A/C No.: 661505600467IFSC: ICIC0006615Branch: 585/16, Civil Lines, Gurudwara Road, Gurgaon Customers will get 2% off ... Read more
  9. Is it safe to provide payment details during the checkout process?
    We take security seriously, and your payment details are safe with us. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy. Take a look at our privacy policy for more details.
  10. What happens if my payment is not received but I have already received the products ordered from Giftcart.com?
    If your payment is not received and you have already received the products that you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at ... Read more
  11. What happens if Giftcart.com cannot supply me with the product I have ordered?
    We make every effort to ensure all items on Giftcart.com are available. But in the rare event that an item you order isn't available, we'll let you know and will offer you an alternative product of equal quality and value. In the case, where you don't like the option or we ... Read more
  12. How much does delivery cost ?
    Delivery cost may vary from product to product and also varies as per the destination distance / pin code. You need to check for the charges on the view page / cart to know about the exact delivery charges for products. Most ? products have free delivery as well.
  13. How long does it take to deliver a gift?
    Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing ... Read more
  14. Does Giftcart.com ship its products to all areas within India?
    Deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please check for the availability of delivery service and the shipping method for your shipping destination on the product ... Read more
  15. What countries do you deliver to internationally?
    Deliveries for certain selected gifts/categories can be made to selected International destinations. For international deliveries please check our "International Delivery" category.
  16. Can I choose a delivery date?
    We do not offer a delivery date selection for all gifts. For some gifts you can select the delivery date. Please check the list below: Gratify eGiftcard Flowers Personalised Songs
  17. Does Giftcart.com offer an in store collection?
    Giftcart.com does not have a physical store yet. We deliver our gifts from our warehouses spread across India and hence we do not offer an instore collection.
  18. How do I search for a product?
    There are multiple ways of searching for a gift on Giftcart.com: The best way to search for an item is using the navigation at the top of the page. You can find gifts by recipient, categories, occasions ane personality. Once you’ve found the category you’re looking for, you can filter out ... Read more
  19. Why haven't I received all my items together?
    Our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item under an order, Giftcart reserves the right to send either together or in separate packages.  Once the order is dispatched to track where all your items are follow the below steps:   Sign ... Read more
  20. Can I change my delivery address?
    Depending on the product and how recently you have placed your order, you may be able to change your delivery address. You can raise a request for a change in delivery address within 15 minutes of your order being placed by calling our customer service team at +91 99 1064 4899 Mon-Sat ... Read more
  21. Can I amend my order? (E.g. change the quantity, size or colour)
    Unfortunately once you have placed your order we are unable to make any changes or amends (i.e. size, colour or quantity).
  22. I placed an order as a guest, how do I track it?
    You can track your guest order by clicking the Track my Order' link at the top of any page across the Giftcart.com website
  23. How to add a gift message?
    Giftcart offers wrap and message services on most products. Click the wrap option provided in the shopping cart to choose / select the wrap /gift message service. The service may be free or paid depending on the product to product. You may also write to cx@giftcart.com if you need gift wrap service but ... Read more
  24. Is stop-payment allowed in case I realize my card has been misused or a purchase has been made fraudulently?
    You need to contact our Customer Care if you feel that your card has been misused and you might be asked to produce necessary documents in your support.
  25. Will Giftcart.com deliver to a family member or a colleague in my absence
    Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk.
  26. Is it possible to order a product that is 'Out of Stock'?
    For products that are 'Out of Stock', please click the 'Notify Me' button on our website and fill in the details and you will be notified once the product is available.
  27. What is the process for payment through Cheque or Demand Draft?
    Please issue the Demand Draft/Cheque in favour of Giftcart Ecommerce Pvt. Ltd  Order ID #<your order ID>. Kindly send us a scanned copy to cx@giftcart.com and mail the DD/Cheque to the below address:   Our address Giftcart E-commerce Private Ltd.Enkay Square, 4th Floor448-A,Udyog Vihar, Phase V,Gurgaon(122016)India.   Once the above is done , please provide us the courier name ... Read more
  28. How can I get the invoice?
    We at Giftcart.com want to save paper to protect the environment and are therefore not adding invoices into our shipments. As a registered customer, you can download and print your invoice by logging into your account. If you checked out as a guest please send us an email to cx@giftcart.com and ... Read more
  29. Why has my order been cancelled?
    Your order might be automatically cancelled due to one of the below mentioned reasons:  - In the event of non-delivery of items due to incomplete/wrong address - Continuous unavailability of person at the shipping address to receive the items from carrier For all automatically cancelled orders the two way carrier service and handling charges ... Read more
  30. Can I return my product and get a refund?
    Giftcart.com will not accept any returns other than the ones initiated as mentioned below:   Goods Are Faulty On Arrival - If your goods become faulty after delivery, we will always instruct you to contact us within 24 hours of delivery and request return. You can contact us by calling customer services at +91 ... Read more
  31. What should I take note of while requesting replacement of an item?
    Giftcart.com will accept Replacement or Exchange only if the following conditions are met.   Replacement request should be initiated within 24 hrs of order delivery. Customer should inform us that the products are damaged or have been incorrectly supplied within 24 hrs of order delivery. A photograph of the product along with the packaging should be emailed ... Read more
  32. How can I write a product review?
    If you have owned or used one of the products from our website, you can write a review to leave the probable buyer better informed and feeling good about making the right buying choice. You can leave a review on the product page by clicking on "write a review"
  33. On which days "Same Day"/ "Next Day" delivery is not applicable?
    Delivery time is calculated basis business days i.e. days on which all logistics and supported services are operational. Therefore "Same Day"/ "Next Day" Delivery will be applicable on all days leaving Sundays and Public/ National Holidays. Following are the list of Public/National Holidays which are considered as delivery holidays and are excluded from ... Read more
  34. How to avail "Same Day"/ "Next Day" on a product?
    Currently this service is available for select products and in Delhi/NCR only. To order products for same day and next day delivery go to our Delhi/NCR special category and choose Same day or Next. Check you pin code for your delivery type and proceed. Please ensure that you order within the ... Read more
  35. Are there any charges for "Same Day"/ "Next Day" delivery services?
    Yes the following charges are applicable in addition to the normal handling fee:   Standard Delivery Same Day Delivery – Rs 150 Next Day Delivery – Rs 150
  36. When can I expect my "Same Day"/ "Next Day" order to arrive?
    Same Day Delivery orders will arrive at your address by 12 (midnight) local time the same business day. Next Day Delivery orders will arrive at your address by next business day.