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Terms of Website Use
Giftcart Terms & Conditions
Website Terms of Use

Last updated: September 1st 2015

This page provides information about who we are and the legal terms and conditions that may apply to your use of Giftcart.com and any product or service you order from us.

Giftcart.com may change these terms and conditions of use at any time, without prior notice. If you access or use the website after Giftcart.com posts a change, you accept that change. If you do not accept the change, please do not access or use the website. You should check these terms and conditions of use periodically. This document is generated from the computer and does not require a signature, and refers to the Indian Information Act 2000.

To help you find the information you are looking for, we have divided these Terms and Conditions into 4 sections. These are:

INFORMATION ABOUT GIFTCART.COM.

Unless we say otherwise, we use the terms "Giftcart", "Giftcart.com", "we" and "us" on this website to refer to Giftcart.com plc throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”). Click here to read more>

OUR ADDRESS FOR CORRESPONDENCE

Giftcart.com can be reached at Giftcart Ecommerce Pvt Ltd, 2nd Floor, 416, A BLOCK, ROAD NO-4, LANE NO-10, Mahipalpur, New Delhi-110037, India and general enquiry on products and services can be made by clicking here. The customer service including web self-service is available at http://giftcart.custhelp.com.

DESCRIPTION OF SERVICE:

Giftcart.com provides users with a variety of online services, including but not limited to: Gift Ideas. Giftcart.com will suggest gift ideas for friends and family based on certain information you provide to us about the recipient such as age, gender, and personality. You may also search for gift ideas based on a specified price range, the occasion for which you would like to purchase a gift, and the recipient's personality. You can email a gift idea to another person by clicking on a gift idea in a results listing, and then clicking on "email" under the product's description.

Event butler service lets you create a reminder that can be created by providing the recipient's name and the name and date of the occasion. You may view your gift reminders by logging into your account and clicking on the Event Butler link at the left hand side of the page. You may also add new reminders or edit existing ones.

Recommendations You may search for gift recommendations by clicking on Personality, Occasion, Category or Gift servies at the top of any page on Giftcart.com.

Reviews - Giftcart.com may allow you to post reviews of gifts, which will be displayed underneath each product. Giftcart.com reserves the right to amend the reviews and also pull down a review if it contains derogatory language, threats of physical harm, or any other reason. Giftcart.com determines in its sole discretion is necessary to protect the integrity of its service. In the rare event Giftcart.com unintentionally or inadvertently accepts profane or unacceptable language in a review, users are encouraged to report such abuse to the Giftcart.com administrator.

VIEW OUR WEBSITE TERMS OF USE

Giftcart Ecommerce Private Limited ("Giftcart.com") provides a comprehensive set of features to you on its website www.Giftcart.com, subject to the following terms of use and conditions. If you visit or shop at Giftcart.com or click on the links provided by Giftcart.com in its promotional email, you accept these terms of use, guidelines, agreements and conditions (hereafter “terms”). These terms shall become applicable when you subscribe to any special promotional emails, or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on Giftcart.com. You will also be subject to the "Terms" of any current or future Giftcart.com service or business (e.g. Gift Registry, Gift Box, Gift Cards/Coupons, and Experiential Gifts etc). The following “terms” will control and prevail should you begin using the website or its components including applications; widgets and forms hosted or managed by Giftcart.com or its third party service providers.

Definitions

Definition of “website” is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc. Please read the entire “terms” carefully.

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain details and terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Giftcart.com; "Website" means the website located at www.giftcart.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; and "You" means a user of this Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

USE OF THIS WEBSITE FROM OUTSIDE INDIA

If you are visiting Giftcart.com from a location outside of India, your connection will be through and to servers located in India. All information you provide to Giftcart.com will be maintained in web servers and/or internal systems located within India. With respect to the personal information you provide to Giftcart on its Social Media Pages, or through AAPN, once received from the social media sites/AAPN, it is maintained and processed by us on servers and internal systems located in India. Those who choose to access this Website from locations outside India or place orders for delivery to locations outside India are responsible for compliance with local laws if and to the extent local laws are applicable.

VIEW OUR GENERAL TERMS AND CONDITIONS OF SALES & SERVICE

These General Terms and Conditions of Sale & Service apply to your use of the Giftcart.com website at www.giftcart.com (the “website”) and to any order you place with Giftcart Ecommerce Private Limited. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which M&S makes the Website available to you. You must read these Websites Terms carefully.

You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agreed to these General Terms and Conditions of Sale & Service in their entirety. If you do not agree to these General Terms and Conditions of Sale & Service in their entirety, you must not order any product or service through the website. For more information on these General Terms and Conditions of Sale & Service, click here.

VIEW OUR ADDITIONAL TERMS AND CONDITIONS OF SALE & SERVICE

Additional Terms and Conditions of Sale and Service will apply for several other products as you see on the website, including but not limited to the following:

  • Flowers & Cakes
  • Perfumes & Cosmetics
  • Personalised Gifts
  • Toys
  • Watches
  • Electronics & Computers
  • Gift Cards/Coupons and e-Gift Cards
  • Large Home Appliances
  • Jewellery
  • Garments and Apparel
  • Footwear

For more information on these Additional Terms and Conditions of Sale & Service, click here.

CORPORATE/BULK ORDERING TERMS AND CONDITIONS OF SALE & SERVICE
If you are a visitor for and on behalf of a company or if you are a visitor with the intent of bulk buying, these terms shall equally apply to you as an individual and as a representative of your company. Please see and comply with the terms and conditions which may be applicable before ordering as a bulk buyer or as a corporate buyer.
VIEW OUR PRIVACY AND COOKIE POLICY
Please review Privacy Policy of Giftcart.com, which also governs your visit to www.giftcart.com before browsing our website or ordering an item on our website. For Privacy Policy, click here.
ELECTRONIC & DIGITAL COMMUNICATIONS
By visiting www.giftcart.com, by sending emails to us on the "official email ID", or by sending messages to us on the social networks controlled officially by Giftcart.com, you are communicating with us electronically or digitally. By giving your acceptance to receive communications from us electronically/digitally, you agree to abide by the terms. Our standard communication channels include email, interactions through chat, updating the status on the website for you to securely access the same, website components such as customer portal or blog or forums maintained by Giftcart.com or powered by the Service Providers. However, all the agreements, notices, disclosures and other communications are transmitted electronically and these can fully satisfy any legal requirement that such communications be in writing. Giftcart.com reserves the right to choose an alternate and appropriate channel to communicate to you for better or easy service.
VOICE COMMUNICATIONS

Pursuant to using the website, if you use our voice channel for making and receiving calls from your mobile phone, telephone or any other VOIP mode such as Skype, G-Talk, or using click to talk button on the website, Giftcart.com expects you to share certain information such as Order number, Return Merchant Authorization (RMA) number or billing or shipping address etc. to identify you as the right person and all such interactions are monitored through audio recording for quality purposes. If you do not want to be monitored by these systems, you should switch over to another communication channel such as email or Chat available on Giftcart.com. While communicating with Giftcart.com using voice channels, you will follow standard courtesies without using words that are obscene, threatening, defamatory, invasive of privacy or derogatory. Giftcart.com reserves the right to shift to the alternative channels that it deems fit to save time and resources in communicating with you.

Note: Giftcart.com does not ask for your credit card number or CVV Number or Verified by Visa/Master passwords except the last four digits and the expiry date of your credit card for confirmation purposes. If you are asked to produce complete Credit Card and CVV number, please refuse to give them on voice channels and promptly ask for the name of the Customer Care Agent and report the matter to us at abuse handling department. Giftcart.com assumes no responsibility if you part with your Credit Card number & CVV and if, as a result, there are any deductions that are not from Giftcart.com directly.

TRADE MARKS & COPYRIGHTS

All the trademarks that appear on the website are the property of their respective owners, who may or may not have been connected to or affiliated with Giftcart.com. All the images, photographs, video clips, texts, icons, scripts, audio clips, software applications, widgets and other types of graphics (the content) published or appearing on the website may or may not have been the property of Giftcart.com. All the content on Giftcart.com is either developed by the in-house content staff, content suppliers of the company or used with the express permission from the Service Providers, Brands, Partners, manufacturers, traders and business associates as part of business commerce. Some of this content is also a courtesy from Brands, Partners and Business Associates. However, if you believe that your content has been copied in a way that constitutes copyright infringement, please report the same at Copyright handling department along with all the relevant portion(s) of violations by following the procedure below.

This procedure is exclusively for notifying Giftcart.com that your copyrighted material has been infringed.

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the website, including any other relevant information;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, his agent or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Should Giftcart.com agree to them as infringements or violations, Giftcart.com shall promptly remove the content from its website without any legal or financial liabilities since the content is developed and sourced from various service providers and often comes as a courtesy from trading partners. Although every care is taken to ensure the content published on the website or on its brochures including any promotional material, email marketing, social media pages is considered to be adhering to the copyright acts of India, Giftcart.com shall not hold any responsibility for any omission, error or negligence on part of its content suppliers. The only remedy is to promptly delete all such copyrighted content as reported in our Copyright handling department.

Giftcart and Giftcart.com are the trademarks of Giftcart Ecommerce Private Limited & its subsidiaries and group companies. The logo and trademarks of Giftcart.com shall not be used by unauthorized individuals and companies except with express written consent of Giftcart Ecommerce Private Limited.

Disclaimer: Giftcart.com does not hold responsibility whatsoever for any content posted by the users or web visitors and our customers on the website, most specifically on forums, gift idea sections, review pages, blogs and other social media pages including but not limited to Facebook.com, YouTube, Google+ and twitter.com. Giftcart.com shall not hold any responsibility for authenticity or accuracy of the content that is already removed from the website or its components but still optimized by other websites with active links.

WEBSITE ACCESS AND USAGE BY PERMISSION
Giftcart.com offers you a limited permission to access, visit, explore or shop online over the website for personal use and while doing so, you are not allowed to upload any unauthorized files or download or modify the website, or any portion of it, except with express written consent of Giftcart.com. The permission to access does not authorize you to exploit the website for any resale or commercial use of its contents, any copyright, proprietary notices or any collection and use of any product listings. The access if used for downloading descriptions, or specifications or prices, content, account information for the benefit of another merchant, or for aiding any company to build a derivative of website, is considered a violation of the terms. Any use of data mining, robots, website mirroring or linking the website to another domain or web address or using specific data within other websites or similar data gathering and extraction tools are considered gross violations of the terms. This website or any portion of this website may not be duplicated, reproduced, emulated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Giftcart.com. You will not be allowed to use the website with any action that imposes an unreasonable or disproportionately large load on the website or otherwise interferes with its functioning. You may not frame or utilize framing techniques to enclose any logo, trademark, service mark or other proprietary information (including audio files, video files, images, text, page layout or form) of Giftcart.com without express written consent. You may not use any meta tags, website titles or any other "hidden text" utilizing Giftcart.com's name or trademarks without the express written consent of Giftcart.com. Any unauthorized use terminates the permission granted by Giftcart.com. The moment you visit the website, you are automatically granted a limited, revocable, and nonexclusive right to browse Giftcart.com so long as the link does not portray Giftcart.com or its products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any Giftcart.com logo or its title tag, other proprietary graphic or trademark as part of the link without express written approval.
LINKS TO THIRD PARTY WEBSITES
Giftcart.com does not review or control third party websites that link to or from each website, is not responsible for their content and does not represent that their content is accurate or appropriate. Your use of such third party website is on your own initiative and at your own risk and may be subject to the other websites’ terms of use. This is applicable to other social media page links that originate from Gitcart.com.
CLAIMS & DISPUTES, JURISDICTION AND APPLICABLE LAW & LANGUAGE

Unless specified otherwise, all claims and disputes relating in any way to your visit to Giftcart.com or to products or services sold or resold by Giftcart.com will be resolved by binding arbitration, rather than in court. The maximum recourse as a consumer available to you is to seek the full refund of your amount paid to Giftcart.com for specific purchase of an item in dispute (except in the case of breakage or other violations such as misuse) and similarly, the highest monetary risk the company takes against your claim is not greater than the entire cost of an item that is in dispute.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each bear our individual legal expenses. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. For all disputes and legal claims, the jurisdiction of courts strictly is New Delhi, India and Giftcart.com does not entertain any legal claims outside the jurisdiction of Delhi, India. Giftcart.com at this moment corresponds in the official language: English and as a consumer, you need to communicate and correspond with us in English for all purposes.

PRODUCT AND SERVICE DESCRIPTIONS
Giftcart.com attempts to be as accurate as possible with regards to the products and services offered on Giftcart.com. However, Giftcart.com does not warrant that product descriptions or service descriptions and other content on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on Giftcart.com, due to emissions or errors. As a user, you make complete and independent assessment before purchasing a product or service from Giftcart.com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center. If a product/service offered by Giftcart.com is not as described, your sole remedy is to return it in the unused condition without any additional claims. For more information, see our Replacement Policy.
YOUR ACCOUNT AND PROFILE PAGES

Giftcart.com provides an access to create your own preferences and particulars on the website for enabling Smart Click Transactions or redeeming bonus points or credits or store credits. If you use the website, you are responsible for maintaining the confidentiality of your profile, your account and passwords and for restricting the access to your computer and mobile phone. You further agree to accept responsibility for all activities that occur under your account or password. You will not pass over such confidential information by mail or other modes even if you are asked to do so. Giftcart.com reserves the right to refuse or cancel or terminate such "My Account" pages at its sole discretion without prior notice.

Giftcart.com has products for children, but it sells them to adults if their children are below 18 years of age as on their shopping date on Giftcart.com. Children are not allowed to browse and select products/services on Giftcart.com without the presence of their parents or guardians, and cannot register or purchase online even if they possess a valid credit/debit card or if they have a genuine bank account or if the "Cash On Delivery" option is shown on the website. If you are under 18 years of age, you may use Giftcart.com only with the involvement of a parent or a guardian for completing the transactions. Children under 18 years of age may receive shipments from Giftcart.com directly provided their parents/guardians or other adults such as relatives, friends or other people giving as gifts can complete the transaction and payment in compliance with the website terms. Giftcart.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion if they are of any violation without any explanation. Giftcart.com allows only persons who are "competent to contract" within the meaning of the Indian Contract Act, 1872 which does not include minors, un-discharged insolvents etc.

HANDLING REPLACEMENT

Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods. Giftcart.com reserves the right to offer you any one the three below mentioned options:

Send a replacement product once the customer returns the damaged product/products

Refund the amount only in the case where Giftcart.com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*Giftcart.com, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Applicability of Replacement Policy:

Giftcart.com will accept Replacement or Exchange only if the following conditions are met.

Replacement request should be initiated within 48 hrs of order delivery.

Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.

A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery.

The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation.

The tags on the product should be intact.

The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

*Replacement for goods/ merchandise is subject to inspection and checking of returned product by Giftcart team.

*Replacement for goods/ merchandise will be initiated only once Giftcart receives the return package

*Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.

*Some special rules for promotional offers may override "Giftcart.com 10 Days Replacement Policy."

*Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges.

*In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. Giftcart.com, in its sole discretion, will determine the usage of the given options.

*If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

*We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.

How can I return a product?

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

 Address for Return:
Giftcart Ecommerce Pvt Ltd,
2nd Floor,
416, A BLOCK,
ROAD NO-4,
LANE NO-10, Mahipalpur 

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your complaint

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name
  • Scan copy of the courier invoice
  • Courier amount

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy” do not apply to the below products, services and scenarios:

Perishable items such as flowers, plants, fruit baskets and other consumable items

Custom made or personalised items

Hygiene related items namely lingerie and earrings

Watches and perfumes

All electronic items & appliances, , media (CD/DVDs)

Gratify eGiftcards

Any products with a seal where the seal is broken.

Any consumable item which has been used or installed

Replacement request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as you received it

Defective products which are covered under the manufacturer's warranty

Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Items which were sold as combos/sets, are not eligible for exchange/replacement as individual items

Do I get a reimbursement of courier charges for returns?

The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund for the courier charges please follow the below steps:

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your request

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name (please retain the slip)

Giftcart.com will notify you when we've received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

Personalized items, imported gift items, Giftcart imported electronics, toiletries, cosmetics, bra accessories, earrings for pierced ears, food, gift cards, gift vouchers, furniture, large technology items, large appliances, flowers, plants, perfumes, fragrances, sunglasses, watches, books, Digital Storage Disc (DVD/CD), opened bedding, opened technology products. These items can only be refunded or replaced in accordance with your legal rights. Additional Terms and Conditions of Sale & Service apply to some of these items.

NOTE: Exchange is subject to the issuance of Return Merchandize Authorization (RMA) that will determine whether the ordered goods can be returned or not.

Approved Carrier Service Providers:

The following courier companies have been approved by Giftcart.com.

Blue Dart

Quantium

Chhotu

Delhivery

Aramax

Liability

Giftcart.com assumes no responsibility for the traded products relating to faulty or mis-described information that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. Giftcart.com offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these products do satisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from Giftcart.com. For more information on products that we are trading through Giftcart.com, please visit the respective Brand owner’s website.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, (incorrect or damaged)you can contact us for a Replacement. Please check our Replacement Policy for details. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on Giftcart.com or on the manufacturer’s website). We cannot accept liability for damage to products we have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

HANDLING CANCELLATION

Giftcart.com allows cancellation only when cancellation is requested within 24 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com and only if the product has not already been shipped.

All refunds will be made within 10 business days from the date of cancellation.

Applicability of cancellation rights:

The above mentioned cancellation policy does not apply to any item or service which is a "customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts", flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items.

Additional cancellation terms: Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

How can I cancel my order?

You can cancel your order with Giftcart.com by requestion cancellation within 48 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com.

All refunds will be made within 10 business days from the date of cancellation. The above mentioned cancellation policy does not apply to:

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised items

*Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

Under what circumstances will my order be automatically cancelled?

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of Giftcart.com. This does not apply to

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised item.

The product goes out of stock and Giftcart.com is unable to offer a replacement.

What are the products for which Gifcart.com will not accept cancellations?

We do not accept cancellations for any of the below mentioned items:

Customized order (made to order)/personalised items

Experiential gifts

Flowers and Plants

Food, perishable or consumable items

Gratify eGiftcards

Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Giftcart.com.

*Please note that the above condition will not apply to delivery delayed due to bad weather conditions, natural disasters and political unrest.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

Please check our for a response to the query. Additional cancellation terms:

**Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

PRICING

The prices offered on Giftcart.com are final and binding except when Giftcart.com admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent "Bundle Price”, which means the aggregate of the manufacturer/supplier/service provider's estimated or suggested retail price for each of the items/services included in the set.

With respect to the products/services sold by Giftcart.com, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This Website And All Information, Content, Materials, Products (Including Software) And Services Included On Or Otherwise Made Available To You Through This Website Are Provided By Giftcart.Com On An "As Is" And "As Available" Basis, Unless Otherwise Specified In Writing. Giftcart.Com Makes No Representations Or Warranties Of Any Kind, Express Or Implied, As To The Operation Of This Website Or The Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Unless Otherwise Specified In Writing. You Expressly Agree That Your Use Of This Website Is At Your Sole Risk.

To The Full Extent Permissible By Applicable Law, Giftcart.Com Disclaims All Warranties, Express Or Implied, Including, But Not Limited To, Implied Warranties Of Merchantability And Fitness For A Particular Purpose. Giftcart.Com Does Not Warrant That This Website, Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Their Servers, Or Electronic Or Digital Communications Sent From Giftcart.Com Are Free Of Viruses Or Other Harmful Components. Giftcart.Com Will Not Be Liable For Any Damages Of Any Kind Arising From The Use Of This Website Or From Any Information, Content, Materials, Products (Including Software) Or Services Included On Or Otherwise Made Available To You Through This Website, Including, But Not Limited To Direct, Indirect, Incidental, Punitive, And Consequential Damages Unless Otherwise Specified In Writing.

All The Products And Services Offered By Giftcart.Com Are Not Thrusted Upon You And You Have Solely Agreed To Buy Those At The Prevailing Prices Inclusive Of Taxes (But Excluding Any Other Duties, Octroi As Applicable) For Your Self-Use Or Gifting Purposes. Giftcart.Com Does Not Take Obligations To Serviceability Of Products And Services Unless Otherwise Specified In The Website. Giftcart.Com Guarantees All The Products Sold And Serviced Through The Website To Be Brand New, Original And Genuine; However, It Does Not Guarantee That They Are Defect-Free Or They Are Of Your Exact Choice Even If Advised By Gift Gurus Or Experts Online Through The Website.

Certain State Laws Do Not Allow Limitations On Implied Warranties Or The Exclusion Or Limitation Of Certain Damages. If These Laws Apply To You, Some Or All Of The Above Disclaimers, Exclusions Or Limitations May Not Apply To You, And You Might Have Additional Rights.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Giftcart.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Giftcart.com that arise out of, result from, or may be payable by virtue of any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these terms.
WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our pricing policy, posted on this website. These policies also govern your visit to Giftcart.com. We reserve the right to make changes to our website, policies and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
THE ENTIRE AGREEMENT
These Website Terms (including, where applicable, our Privacy Policy, our General Terms and Conditions of Sale & Service, our Additional Terms and Conditions of Sale & Service and our Corporate/Bulk Ordering Terms and Conditions of Sale & Service) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
OUR ADDRESS FOR CORRESPONDENCE
Giftcart.com can be reached at Giftcart Ecommerce Pvt Ltd, 2nd Floor, 416, A BLOCK, ROAD NO-4, LANE NO-10, Mahipalpur, New Delhi-110037, India and general enquiry on products and services can be made by clicking here. Giftcart.com has an online customer service offering web self-service at http://www.giftcart.com/custhelp/
INTELLECTUAL PROPERTY|RIGHT TO USE

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Giftcart.com. You are permitted to use this material only as expressly authorised by us or our licensors. The material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website

Product Review Service and Other Submissions

Other than personal data (which is subject to our privacy and cookie policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Giftcart on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Giftcart once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to make changes, remove or to refuse to post any submission for any reason. You acknowledge that you, not Giftcart, are responsible for the contents of your submission.

Rules for Submissions

You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

comments about other reviewers or bloggers

remarks that repeat criminal accusations, false, defamatory or misleading statements

material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

spam or advertising

third party brand names or trademarks

HTML code, computer script or website URLs

availability, price or alternative ordering or delivery information

information about Giftcart suppliers or manufacturers

Accuracy of website content

To the extent permitted by applicable law, Giftcart disclaims all representations and warranties express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Giftcart or any of its group companies.

RECOMMENDATIONS

When you use our website, you'll see that we offer you recommendations in certain areas like top gifts, hot buys, you may also like etc, showing products we think you might like and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on giftcart.com.

FEEDBACK REVIEWS, COMMENTS AND OTHER CONTENT
Gift message service

Giftcart.com provides gift message service for certain products. If you use the gift message service, you acknowledge and agree that the gift message service is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Giftcart accepts no liability for any such content and you will follow the rules for submissions. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

Social networking sites

These terms also govern any Submissions you make on any Giftcart related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Giftcrat or its employees and Giftcart is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

RISKS AND LOSSES
All items purchased from Giftcart.com are made pursuant to the terms and additional shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
SHIPPING SPEEDS AND DELIVERY CHARGES
What are the available shipping speeds and what are the charges?

The available shipping speed and charges for Giftcart customers are mentioned below.

Delivery OptionSpeedChargesTerms
Standard DeliveryVaries product to product. Can be checked on the product page.The charges for the same depend on the delivery pin code. It can be checked on product page by entering the pin code
  • Eligible on all products.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Priority Delivery*48-72 hrs. delivery in metros & 72-96 hrs. delivery in rest of India.The charges for the same depend on the delivery pin code. It can be checked on product page by entering the pin code
  • *Eligible on selected products and pin code. It can be checked on the product page by entering the pin code
  • *Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Same Day Delivery*
  • All orders for gifts received by 12’ noon will be delivered the same day.
  • All Flower orders received by 1 pm can be delivered the same day.
The charges for the same depend on the delivery pin code. It can be checked on product page by entering the pin code
  • Eligible on selected products and pin codes only in Delhi/NCR. It can be checked on the product page by entering the pin code.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Next Day Delivery*All orders received by 1 pm will be delivered the next day.The charges for the same depend on the delivery pin code. It can be checked on product page by entering the pin code
  • Eligible on selected products and pin codes. It can be checked on the product page by entering the pin code.
  • Items are only delivered on business days. (Monday-Saturday). Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.


What are the Terms & Conditions of Priority/Same/Next-Day Delivery?

The options of Priority/Same-day/Next-Day Delivery are subject to the following Terms & Conditions:
  • Only certain pin codes are eligible for these options. The same can be checked on the product details page on the website
  • To get your order within the guaranteed time, you need to select the respective delivery option during checkout.
  • The delivery guarantee applies to attempted delivery by the promised date. Giftcart will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to receive it.
  • On Saturdays, deliveries are not guaranteed to establishments like offices that might be closed.
  • For Same-Day Delivery, we cannot guarantee delivery attempts to establishments like offices and business premises that close by 6 p.m.
  • Same-Day Delivery attempts happens latest by 9 p.m.
  • Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days
  • Please note that the guaranteed deliveries do not hold if the address and pin code provided are not correct. No refund will be issued in such circumstances.
  • Delivery cannot be guaranteed due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Cancellation
Returns & Cancellations

Under what circumstances will my order be automatically cancelled?

 In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of Giftcart.com.

 

Will Giftcart.com deliver to a family member or a colleague in my absence?

Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk.

 

How can I cancel my order?

You can cancel your order by contacting Customer Support at various stages.

Cancellation prior to shipment: You can cancel your order prior to shipment by contacting the Customer Help Centre. All refunds will be made within 10 business days from the date of cancellation as Cart credits.


Cancellation after the Shipment is made: You can cancel your order within 7 days from the date of shipment by visiting customer support to request a Cart credit. In case of cancellation after the shipment is made, please obtain a Return Merchandise Authorisation (RMA) number and tracking code from Customer Support. This number and tracking code must be printed outside the package of the shipment when you send it to the “Returns Department”. Please return your packages at your own cost and risk to: Giftcart Ecommerce Private Ltd. (Returns Department), 2nd Floor, 416, A BLOCK, ROAD NO-4, LANE NO-10, Mahipalpur, New Delhi-110037 through the Giftcart approved Carrier Service Providers in your location.

 

What are the products for which Gifcart.com will not accept cancellations?

We do not accept cancellations for any item or service which is a “customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts”, flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items—see more items as per our refund policy.

 

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all the products that you have received against your order. If the products you have received are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

 

What if the product is damaged in transit when I return it?

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

 

Does Giftcart.com offer to arrange collection of products?

For certain, larger products, we may offer to arrange collection on your behalf and, where this is the case, you will be responsible to pay the costs of such collection (which we will notify you in advance).

 

Orders & Shipping

Orders & Shipping

How do I check the status of my order?

You will receive an email from Giftcart.com to confirm that we have received your order. You may also check the order status on your “My Account” pages on the website. If you are unable to view the status of your order, please feel free to contact the Customer Service Centre.


Is it safe to provide payment details during the checkout process?

During the checkout process, you will be asked to complete your payment details. All the fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

 

When do you charge my credit card or deduct from my debit card?

All card payments are subject to authorization by your card issuer and we take payment when we accept your order shortly before processing your order.

 

What happens if my payment is not received but I have already received the products ordered from Giftcart.com?

If your payment is not received and you have already received the products that you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 15 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.


What happens if Giftcart.com cannot supply me with the product I have ordered?

If we cannot supply you with the product or service that you have ordered, we will not process your order. We will inform you of this in writing (including email) and, if you have already paid for the product or service, we will offer you an instant Cart credit or refund you in full as soon as possible or within 10 business days.


How long does a delivery take and what are the charges?

Delivery charges and delivery time vary depending on the type of products ordered, the service you select and the shipping address. Delivery time mentioned on the website against each item is given as accurately as possible on the basis of carrier service provider’s assurance but cannot be guaranteed to be exact in nature due to circumstances beyond our control.


Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay of additional two weeks, then you may choose to cancel the order for claiming a full refund. If the total order value of each shipment to one destination is less than Rs.500, then there will be a standard delivery charge of Rs.50 applicable. For a limited period unless withdrawn by us, Giftcart.com will be offering free shipping service on each order valued at Rs.500 or more to a single shipping address. As a consumer, you have an option to choose premium delivery service at additional charges as specified on the website.


Does Giftcart.com ship its products to all areas within India and outside India?

Giftcart.com does not ship outside India at the moment, and deliveries can be made at most of the locations as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please check for the availability of delivery service for your shipping destination at the time of order completion on the website.


Last updated: 12th November 2012
Giftcart.com may change these terms and conditions of use at any time, without prior notice. If you access or use the website after Giftcart.com posts a change, you accept that change. If you do not accept the change, please do not access or use the website. You should check these terms and conditions of use periodically. This document is generated from the computer and does not require a signature, and refers to the Indian Information Act 2000.

Welcome to Giftcart.com. Giftcart Ecommerce Private Limited ("Giftcart.com") provides a comprehensive set of features to you on its website www.giftcart.com, subject to the following terms of use and conditions. If you visit or shop at Giftcart.com or click on the links provided by Giftcart.com in its promotional email, you accept these terms of use, guidelines, agreements and conditions (hereafter "terms"). These terms shall become applicable when you subscribe to any special promotional emails, or click to use any of the touch points such as Chat, Web forms and Click-to-call (including those provided by third party service providers) on Giftcart.com. You will also be subject to the "Terms" of any current or future Giftcart.com service or business (e.g. Gift Registry, Gift Box, Gift Cards/Coupons, Experiential Gifts etc). The following "terms" will control and prevail should you begin using the website or its components including applications, widgets and forms hosted or managed by Giftcart.com or its third party service providers.

Definition of "website" is observed as at http://en.wikipedia.org/wiki/Website and the web pages can also be rendered on all the connected devices such as Computer, Tablet Computer, Smart Phone or other devices such as E-Reader, Digital displays, Television etc. Please read the entire "terms" carefully

Payments

Payments


What are the various modes of payment that Giftcart.com accepts?

Giftcart.com accepts payment by Master/Visa Credit cards, Debit cards and Net Banking from most of the banks in India.

We accept Cash On Demand (COD) payments against deliveries provided the billing and shipping address is the same, and the person ordering and the person receiving the shipment is the same. We do not accept COD Terms for amounts higher than Rs 15,000 per each order for each customer in one cycle. We do not accept COD Terms if the item shipped is a gift item and if the item shipped requires a wrapper. We do not accept COD Terms for all the personal and custom made-to-order products such as Apparel, Flowers & Food items and special import orders. We do not accept COD Terms from a person who has refused a shipment in the last one year.

We accept Gratify e-Giftcards and Giftcart Vouchers online. Please note that we do not accept cheques, pay orders or demand drafts as a method of payment for retail business. We also do not accept American Express and PayPal payments as of now.


What is the information that Giftcart.com requires during payment?

You need to have your own Credit card or Debit card with relevant information such as Credit card billing address, Credit Card/Debit Card Number, Name written on the Credit/Debit card, Expiry date, Billing address with Pin code (Zip code) and Verified by Visa password to complete the authenticated payments through our payment gateway which is safe and secure.

If you prefer to make the payment through Net Banking, you need to have your Bank’s Account log-in and password and transaction passwords to complete the transaction. Giftcart.com does not allow you to use third party credit/debit cards or personal bank accounts even if you are authorized by them.

In case of a High Value Order, we may ask you to produce additional documents such as an ID Proof (Voter ID Card, PAN Card or Passport) and a Front Copy of Credit Card displaying your Name and Credit card statement with your Billing Address.






Privacy Policy

Welcome to Giftcart! This entire document known as Privacy Policy is intended to explain what types of information we collect about you through multiple channels such as email, web, chat, SMS, Interactive Voice Response (IVR), phone calls, mobile, social media networks or other types of campaigns including any online event or web activity and how we use & share that information. One section of this privacy policy also addresses what happens to information we collect on Giftcart.com or through our Advertising & Alliance Promotion Network (AAPN) pages including but not limited to- social media sites, such as Facebook, Twitter, YouTube, Digg.com, Google+ besides several others ("Social Media Pages").

This Privacy Policy applies only to the information collected digitally or online by Giftcart and affiliates or through our Social Media Pages.

WHAT TYPE OF INFORMATION DOES GIFTCART COLLECT ON PAGES IT HAS ON SOCIAL MEDIA SITES?

Personal information may be collected directly by Giftcart through Social Media Pages and may also be collected by the social media site hosting Giftcart Social Media Page.

Personal Information collected directly by Giftcart: Personal information collected directly by Giftcart on its Social Media Pages will include the type of information addressed under "Collection of Personal Information" above. Examples of how personal information may be directly collected on Giftcart Social Media Pages include providing information through an application or form which has a link to this Privacy Policy. We will use and share the information we collect on our Social Media Pages in the manner specified below in "HOW DOES GIFTCART.COM USE THE INFORMATION COLLECTED DIGITALLY OR ONLINE?" and in "WHAT INFORMATION DOES GIFTCART.COM SHARE WITH THIRD PARTIES?"

Personal Information collected by the social media sites: This Privacy Policy does not substitute or replace the privacy and security practices of the social media sites on which Giftcart has Social Media Pages or the Advertising & Alliance Promotion Network (AAPN) that has carried Giftcart.com content or links. Please review privacy policies and terms of service on the social media sites and AAPN if you have any questions about their privacy or security practices.

The social media sites where Giftcart has its Social Media Pages may provide aggregate information and analysis to Giftcart about visitors' use of our Social Media Pages. This allows us to better understand and analyse our user growth, general demographic information about the users of our Social Media Pages, and interaction with the content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and the use of our content.

HOW DOES GIFTCART.COM USE THE INFORMATION COLLECTED DIGITALLY OR ONLINE?

Giftcart.com uses the information you provide to:

  • deliver products that you have ordered,
  • contact you or the product recipient(s) in the event of order delay or difficulty,
  • deliver information through the various communication channels you have provided to us about our products or website, including adding you to our e-mail list or to our customer phone and mail marketing list when you register for an account or make a purchase
  • send information about events, surveys, promotions, specific offers and possibly contests to you,
  • tailor your experience on our website to your interests,
  • develop our products, services, and website, and
  • respond to your inquiries and improve your overall experience

If you have set up an account at this site, you may save personal information in that account, such as your name and shipping information, and we will access this saved information to make your shopping quicker and easier. We require you to create and/or access your account to use various services on the website, such as your order history, loyalty credits, gift registry and Wish List. Because you must create or access your account prior to using these services, it is possible that we could associate you with the information you provide through these services.

We will use the information you provide in a career profile, including in your resume, to assist in your goal of becoming an associate with Giftcart and, if hired, we will use the information submitted for employment and business-related purposes./p>

With respect to Giftcart emails and text messages, you will receive exclusive information about special offers, media events, new products and much more. If at any time you would like to stop future delivery of Giftcart emails and text messages, please follow the removal instructions such as "unsubscribe" located at the end of each message. Please note, however, that your request not to receive email information will not preclude us from contacting you by email or otherwise regarding questions we have about your purchase and other operational emails, such as shipping information. However, Giftcart will not be able to send information through phone if you have subscribed to any "Do Not Disturb" (DND) services.

Giftcart uses the information collected on its Social Media Pages or through AAPN to send communications regarding our products, services, promotions, to respond to your inquiries, to conduct surveys, sweepstakes or contests, to analyse your activity on our Social Media Pages and to develop our products and services.

WHAT INFORMATION DOES GIFTCART.COM SHARE WITH THIRD PARTIES?

We may use third party vendors to help us provide services to you, such as monitoring site activity, hosting the website, assisting us with our contact center operations or working on Social Media Pages, providing promotional strategy, processing orders, running promotions and events and surveys, maintaining our database, providing store locator services, processing employment applications, and administering and monitoring emails, phone calls and text messages.

Giftcart.com does not sell your data; however, we may make names and addresses that are collected online available to our Advertising & Alliance Promotion Network (AAPN). If you do not wish to have your name and address shared with AAPN (other than third parties who provide services to Giftcart.com), please unsubscribe from our "Subcription center". Our subscription center may take approximately 30 days to completely remove your subscription services from AAPN.

When you send an email from Giftcart.com to a friend, we will send your selected recipient your email address, message, and your selected outfit or item(s). We may include an opportunity for the recipient to sign up to receive promotional materials from Giftcart.com.

There is a possibility that Giftcart.com could merge with, acquire, or be acquired by another business entity, or be involved in a corporate reorganization or other change of control. If such an event occurs, some or all of the personal information collected about you could be shared with this entity, and may also be retained by Giftcart.com.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our website, the website or the public.

VISITORS FROM OUTSIDE OF INDIA
If you are visiting Giftcart.com from a location outside of India, your connection will be through and to servers located in India. All information you provide to Giftcart.com will be maintained in web servers and/or internal systems located within India. With respect to the personal information you provide to Giftcart on its Social Media Pages, or through AAPN, once received from the social media sites/AAPN, it is maintained and processed by us on servers and internal systems located in India.
COOKIES

Giftcart.com uses a browser feature known as a cookie. A cookie is a small data file that is stored by your web browser on your computer. Cookies are typically stored on your computer's hard drive and are used by Giftcart.com to help track clicks and pass information as you go through the pages within our website. We may also use cookies to tell us whether Giftcart.com has been previously visited by you or someone using your computer, what products you may have viewed or added to your shopping cart, and to assist in the administration of your use of features and programs on our site.

We may use cookies and a technology known as clear GIFs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience.

Some of the cookies we use may be "Flash" cookies or Adobe® cookies. You can control Flash cookies; these are similar to traditional cookies, but reside in Adobe Flash Player rather than your browser and thus will not be affected by any browser setting changes you make. You can remove Flash cookies by going to http://www.adobe.com/support/documentation/en/flashplayer/help/ and following the instructions on those pages of adobe.com.

We may elect to use third party advertising companies to serve our advertisements and allow them to collect non-personally identifiable information by placing cookies when you choose to visit and when you visit Giftcart.com. These companies may use information (including your name, address, e-mail address and telephone number) about your choice to visit and your visits to our site and other websites to provide advertisements about Giftcart's products and services on this and other websites. These companies may also provide information to us which we would use to gauge the effectiveness of the advertisements they place about our products and services and for marketing or online promotion purposes.

Advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites, products and the Web in general. Sometimes, these ads may contain small graphics with "tags" in them. These tags tell us how many people respond to our ads. They do not identify you personally. If you do not want to participate in this, you can always unsubscribe or clear the cookies.

We will use a program that will place cookies on your computer to collect information on our behalf. The information that will be collected through these cookies will educate us on things such as search engine referral, IP address, how you navigate around our site, traffic driven by banner ads, responses to e-mail, unique visitor identification and product browsing. We will use this information and analysis to assist us in better understanding the interests of visitors to our website and to better serve those interests, including providing e-mails aimed at the interests you expressed on our site. Through the use of privacy settings on your browser, it is possible (depending on the browser version) to block the cookies. Some parts of the website may not operate correctly if you disable the cookies, and you may not be able to take advantage of some of the website's features.

UPDATING YOUR PERSONAL INFORMATION
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your Giftcart.com Account by logging in. Often, an email from our Audit department will request you to keep your records up to date and current in order to serve you better.
PRIVACY OF CHILDREN/MINORS ON OUR WEB SITE
To ensure compliance with the prevailing laws, Giftcart.com does not knowingly collect or maintain information provided by children/minors under the age of 18.
LINKS TO OTHER WEB SITES AND SERVICES
For your convenience, Giftcart.com website may contain direct or indirect access to other websites to promote products/services of other companies using video and image links. Giftcart.com is not responsible for the privacy practices, advertising, products or the content of such websites. Links that appear on Giftcart.com should not necessarily be deemed to imply that Giftcart.com endorses or has any affiliation with the linked websites. We encourage you to review the separate privacy policies of each site you visit.
ENDORSEMENT OF CONTENT ON SOCIAL MEDIA NETWORKS
Giftcart.com endorses content in its original form only if it is published by Giftcart or Giftcart.com bona fide employees on the specific list of social media websites in which Giftcart.com has a genuinely created account. Giftcart does not recognize the content published by you or third parties on the unauthorized pseudo sites and social media pages not created by Giftcart.com management. Giftcart honours your personal requests, service related enquiries, feedback only through those authorized Social Media Channels created and run by Giftcart.com and using your genuine account as shared by you in your profile settings.
EMAILS OR TEXT MESSAGES FROM OTHER WEBSITES
It may appear that some of the emails or text messages coming from Giftcart.com ask you for your personal information including passwords and credit card information. Please note Giftcart.com will never ask for your personal information through phone or emails, thus we advise you NOT to fall prey to these unauthenticated communications.
UPDATES TO PRIVACY POLICY
As Giftcart.com continues to offer visitors new and different types of content and services, Giftcart.com may modify its information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy.
SECURITY STATEMENT

Giftcart.com has imposed confidentiality obligations on its service providers that include Advertising & Alliance Promotion Network (AAPN) who will have access to the personal information collected on this site. In addition, we have implemented administrative, technical and physical measures to address the confidentiality of personal information collected on this website

While we implement the above security measures for this website, you should be aware that 100% security is not always possible due to your own network and Personal Computer security or other factors beyond the control of Giftcart.

MORE ABOUT WEB SECURITY

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the website. This is to ensure that all the critical data during the shopping is placed on the security layer.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session, for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private, and keep changing them frequently. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is the best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change name, email or password',
  • Avoid using the same password for multiple online accounts.
SPOOF / PHISHING / FALSE MAILS
Giftcart will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Giftcart.com asking you to do so, please ignore it and do not respond. Sometimes, the email contains links to a website that looks like Giftcart.com but isn't controlled by us. The website may ask you for your Giftcart username and password or try to install unwanted software on your computer in an attempt to steal your personal information or access your computer. Please be aware of "malware", phishing or spoofed mails, and other suspicious emails.
QUESTIONS OR CONCERNS

For any questions related to the privacy policy published here on Giftcart.com which has links to affiliate sites or AAPN & Social Media Pages, please write to us at:

Giftcart Ecommerce Pvt Ltd
2nd Floor, 416, A BLOCK, ROAD NO-4,
LANE NO-10 Mahipalpur
New Delhi-110037 India

This privacy policy is effective September 2015

General Terms and Conditions of Sale & Service

The General Terms and Conditions of Sale & Service (the "General Terms") apply to any purchase order you place through the Giftcart Ecommerce Private Limited's website at www.giftcart.com (the "website").

You must read these General Terms and Conditions of Sale & Service carefully. By placing an order through the website, you confirm that you have read, understood and agree to these General Terms in their entirety. If you do not agree to these General Terms in their entirety, you must not order any product or service through the website. It is deemed that you have read these General Terms and accepted them if we receive any purchase order from you through Giftcart.com. The General Terms are applicable throughout the order cycle management starting from ordering, payment, shipping, delivery, refunds or returns, cancellations or Cart credits to customer service.

OPENING AN ACCOUNT AND PLACING AN ORDER

You can place order on Giftcart.com as a guest or by opening an account with Giftcart.com. While doing this process you will have to provide us with some compulsory personal information.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

Registrations:

You warrent that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Giftcart shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us. Orders

Placing an order

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions onthe Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Giftcart.com.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order Acceptence
  • Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
  • We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.
Order Non-acceptance

Non- Accptence of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

in all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

PRODUCT AND SERVICE DESCRIPTIONS

Giftcart.com attempts to be as accurate as possible with regards to the products and services offered on Giftcart.com. However, Giftcart.com does not warrant that product descriptions or service descriptions and other content on this website are accurate, complete, reliable, current and error-free. The photographs, videos or audio clips or some other graphics of a product/service along with specifications and overviews are indicative in nature and often are not the same products or services we offer on Giftcart.com, due to emissions or errors. As a user, you make complete and independent assessment before purchasing a product or service from Giftcart.com. For any additional help, you may visit our other sections of the self-help website with your questions and seek help from our contact center. If a product/service offered by Giftcart.com is not as described, your sole remedy is to return it in the unused condition without any additional claims. For more information, see our Replacement Policy.

  • Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website.
  • The prices offered on Giftcart.com are final and binding except when Giftcart.com admits that there were errors in publishing the prices on the website prior to shipment. Except where noted otherwise, the Standard Price displayed for products or services on our website represents the full retail price listed on the product/service itself, suggested by the manufacturer or supplier/service provider or estimated in accordance with the standard industry practice or the estimated retail value for a comparably featured item offered elsewhere. The Standard Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items/services that are offered as a set, the Standard Price may represent "Bundle Price”, which means the aggregate of the manufacturer/supplier/service provider's estimated or suggested retail price for each of the items/services included in the set. With respect to the products/services sold by Giftcart.com, we cannot confirm the price of an item/service until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items or services in our catalogue may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • All orders are subject to the acceptance by the carrier for delivery to the shipping address chosen by you at the time of ordering
  • All prices displayed on Giftcart.com will be in Indian Rupees when the website is accessed from India. The prices in US Dollars may be displayed when the website is accessed from outside India. Giftcart.com does not accept orders in any other currency except in Indian Rupees if ordered in India. Giftcart.com does not accept orders in any other currency except in US Dollars if order is placed outside India. Giftcart.com identifies the geographies through Internet Protocol (IP) address. Irrespective of the ordering destination as detected by IP Address, the end deliveries will always happen only in India unless or otherwise notified to you in writing.
  • Actual packaging may vary from that shown on the website.
  • The weights, dimensions and capacities shown on the website are approximate only.
  • Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your computer monitor or on your portable device such as a mobile phone or a Tablet PC and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
  • All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value. Giftcart.com offers "Goodwill" exchange which may be exercised by the Buyer or the Recipient of the Gift. By placing an order on Giftcart.com, the Buyer agrees that the Recipient may opt for replacement in accordance with Replacement policy.
GIFT MESSAGES

If you order a product or service as a gift for your family, a friend or a relative, Giftcart.com may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:

  • The gift message service is provided for your own personal and non-commercial use only
  • The gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable
  • You will not impersonate any person, including but not limited to any of our employees or customers
  • You are entirely responsible for the text and other content of your gift message and Giftcart.com accepts no responsibility or liability for any such content or outcome as a result of your message
  • We do not pre-screen or edit messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message
  • We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you
TERMS FOR ORDER ACCEPTANCE

Placing an orderThe technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions onthe Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Giftcart.com.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order Acceptence

  • Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
  • We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

Order Non-acceptance

Non- Accptence of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

In all the above situations, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

PAYMENT TERMS

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

Giftcart.com will accept the following payment terms for all orders placed online by the customers:

Credit card/Debit card/Net Banking:

>Master/Visa Credit cards and Debit cards, Net Banking from most of the banks in India. You need to have your own Credit Card or Debit Card with relevant information such as Credit Card billing address, Credit Card/Debit Card Number, name written on the Credit/Debit card, expiry date, billing address with Pin code (Zip code) and Verified by Visa/ Mastercard Securecode password to complete the authenticated payments through our payment gateway which is safe and secure. We do not store your card information except the last four digits of your credit/debit card for security purposes. If you prefer to make the payment through Net Banking, you need to have your bank account login and password and transaction passwords to complete the transaction. Giftcart.com does not allow you to use third party credit/debit cards or personal bank accounts even if they authorize you. We don’t accept American Express and PayPal payments as of now. In case of a High Value Order, we may ask you to produce additional documents such as an ID Proof (Voter ID Card, PAN Card or Passport) and a front copy of the Credit/Debit Card displaying your name and a credit card statement with your billing address.

Cash on Delivery:

Cash on Delivery (COD) is available for many of our products, for order values between INR 300.00 – INR 15000.00, and supported for most PIN codes across India. If your pin code is not in this list then you will be not be able to place the order on COD and have to choose another payment option. COD service has a handling fee of INR 100.00 per order. Please note that COD needs to be applicable for all the products in your cart. When you opted for COD, you will only be able to pay by cash, we will not accept cheques, demand drafts or gift vouchers. Excluded from COD are all the personal and custom made-to-order products such as apparel, flowers & food items, personalised gifts and special import orders. We do not accept COD Terms from a person who has refused a shipment in the last one year. Gratify eGiftcard or Store Credit cannot be used for C0D orders.

All orders under COD are subject to our further verification and acceptance. In order for us to verify your COD eligibility, we may ask you to produce additional documents such as Voter ID Card, PAN Card and other ID proofs such as a passport. Giftcart.com reserves the right to refuse a COD without revealing the reasons for the refusal.

Cheque and DD:

We accept demand drafts and cheques. For proof of payment you need to send a scanned copy of your DD/cheque to cx@giftcart.com. Please note that the order will only be shipped once the amount has been credited in our bank account.

All products ordered will remain the property of Giftcart until we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within xx days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

DELIVERY TIME AND CHARGES

Delivery time and Charges

Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.

*For flowers and selected combo gifts we offer same day, next day and midnight delivery options. The same can be checked and selected on the product page.

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Giftcart.com.

Giftcart.com does not ship outside India at this moment, and deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please ensure to check for the availability of delivery service for your shipping destination at the time of order completion on the website.

Please note that our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item, we might need to send your order in more than one package.

Once the order is dispatched to check where all your items are:

1. Sign in to 'Your account

2. Go to the 'My orders' dropdown menu

3. Click 'View order details' next to the order you're missing items from

The next page will show status for each package in your order .

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service.

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale & Service relevant to the delivery charges and/or delivery time applicable to that product or service. In particular:

Delivery Charges:

Delivery charges and delivery time vary depending on the type of products ordered, the service you select and the shipping address. The app

Special conditions are attached with delivery made by COD and Direct Transfer. Please check below:

COD - Rs 100 is charged for all COD deliveries

Cheque/DD” - We accept demand drafts and cheques. For proof of payment you need to send a scanned copy of your DD/cheque to cx@giftcart.com. Please note that the order will only be shipped once the amount has been credited in our bank account.

Delivery for flowers, plants , cakes and flower and cake combo:

Same day Delivery: received by 3 pm will be delivered the same day (except National Holidays) to most India addresses,(at peak times we may require orders to be place earlier).

Fixed time Delivery: Order should be recived a day before by 3 pm. To order a fixed time delivery , please mention the time while placing the order. We will do our best to accommodate your preferences; however we cannot commit sharp/exact time for delivery. Delivery time available 10am to 9pm. Kindly allow for (+) (-) 10 - 15 minutes fluctuation in delivery timings

Midnight Delivery: Order should be recived a day before by 3 pm Your order is delivered around midnight on the same date as mentioned by you in the calendar. Please select the date carefully while placing the order. For example: If in the calendar you choose the date 16th August then the delivery will be made between 11:30pm to 11:59pm on the 16th of August.

In case of delivery to Hotels, Hospitals and Marriage or Banquet Halls, delivery will be made at the reception.

Delivery attempts and cancellations

Delivery will be to the India or international address or store specified in your order. Giftcart.com’s carrier will deliver between 10 am and 6 pm on all working days (excluding National Holidays) in most of the locations as specified on the website. If no one is available at a residential or other address at the time of delivery, a note will be left to advise the arrival of the shipment followed by a text message or a telephone call.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are handed over to the carrier for delivering at the address specified in your order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Where the supply of your product(s) or service(s) delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of the person at the shipping address to receive the items from the carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Store Credit at the sole discretion of Giftcart.com. Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk. In the event of your refusal to receive the shipment from the carrier willfully, then your order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment. Remaining balance card payment collected from you if available, shall be offered to you back in the form of Cart credit. In case of any non-obtainability of carrier service charges and handling charges due to non-delivery for the reasons a) delivery refusal b) continuous unavailability, Giftcart.com will send its claim to you for settling the payment within 15 days, failing which your future rights to buy from Giftcart.com will be banned for a limited period.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside India. Giftcart reserves the right to define what can and cannot be delivered to which destination.

International Payment - Purchases will be made in dollars. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Giftcart.com products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

REPLACEMENT POLICY

Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods. Giftcart.com reserves the right to offer you any one the three below mentioned options:

Send a replacement product once the customer returns the damaged product/products

Refund the amount only in the case where Giftcart.com cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*Giftcart.com, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

Giftcart.com will accept Replacement or Exchange only if the following conditions are met.

Replacement request should be initiated within 48 hrs of order delivery.

Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.

A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery.

The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation.

The tags on the product should be intact.

The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

*Replacement for goods/ merchandise is subject to inspection and checking of returned product by Giftcart team.

*Replacement for goods/ merchandise will be initiated only once Giftcart receives the return package

*Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.

*Some special rules for promotional offers may override "Giftcart.com 10 Days Replacement Policy."

*Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges.

*In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. Giftcart.com, in its sole discretion, will determine the usage of the given options.

*If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

*We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department.

How can I return a product?

<> We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return:
Giftcart Ecommerce Pvt Ltd,
2nd Floor,
416, A BLOCK,
ROAD NO-4,
LANE NO-10, Mahipalpur

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your complaint

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name
  • Scan copy of the courier invoice
  • Courier amount

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy” do not apply to the below products, services and scenarios:

Perishable items such as flowers, plants, fruit baskets and other consumable items

Custom made or personalised items

Hygiene related items namely lingerie and earrings

Watches and perfumes

All electronic items & appliances, , media (CD/DVDs)

Gratify eGiftcards

Any products with a seal where the seal is broken.

Any consumable item which has been used or installed

Replacement request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as you received it

Defective products which are covered under the manufacturer's warranty

Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Items which were sold as combos/sets, are not eligible for exchange/replacement as individual items

Do I get a reimbursement of courier charges for returns?

The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund

for the courier charges please follow the below steps:

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below

details for faster processing of your request

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name (please retain the slip)

Giftcart.com will notify you when we've received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.

Personalized items, imported gift items, Giftcart imported electronics, toiletries, cosmetics, bra accessories, earrings for pierced ears, food, gift cards, gift vouchers, furniture, large technology items, large appliances, flowers, plants, perfumes, fragrances, sunglasses, watches, books, Digital Storage Disc (DVD/CD), opened bedding, opened technology products. These items can only be refunded or replaced in accordance with your legal rights. Additional Terms and Conditions of Sale & Service apply to some of these items.

NOTE: Exchange is subject to the issuance of Return Merchandize Authorization (RMA) that will determine whether the ordered goods can be returned or not.

Approved Carrier Service Providers:

The following courier companies have been approved by Giftcart.com.

Blue Dart

Quantium

Chhotu

Delhivery

Aramax

Liability

Giftcart.com assumes no responsibility for the traded products relating to faulty or mis-described information that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. Giftcart.com offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these products do satisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from Giftcart.com. For more information on products that we are trading through Giftcart.com, please visit the respective Brand owner’s website.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, (incorrect or damaged)you can contact us for a Replacement. Please check our Replacement Policy for details. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on Giftcart.com or on the manufacturer’s website). We cannot accept liability for damage to products we have supplied, which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

CANCELLATION POLICY

Giftcart.com allows cancellation only when cancellation is requested within 24 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com provided that the product has not already been shipped.

All refunds will be made within 10 business days from the date of cancellation.

Applicability of cancellation rights:

The above mentioned cancellation policy does not apply to any item or service which is a "customized order (made to order) such as apparel, cushions, gift hampers or experiential gifts", flowers, candles, plants, food, perishable items or special imported gifts or electronics, perfumes, cosmetics, toiletries, fragrances, lingerie, innerwear, jewellery, sunglasses, watches, books, Digital Storage Disc (DVD/CD) and other personalised items.

Additional cancellation terms: Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

Additional cancellation terms: Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

How can I cancel my order?

You can cancel your order with Giftcart.com by requestion cancellation within 48 hours of placing the order by calling us at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com.

All refunds will be made within 10 business days from the date of cancellation. The above mentioned cancellation policy does not apply to:

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised items

*Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

Under what circumstances will my order be automatically cancelled?

In the event of non-delivery of items due to incomplete/wrong address or continuous unavailability of person at the shipping address to receive the items from carrier, the order will be cancelled automatically and the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit at the sole discretion of Giftcart.com. This does not apply to

a) Perishable items such as flowers, plants, fruit baskets and other consumable items

b) Custom made or personalised item.

The product goes out of stock and Giftcart.com is unable to offer a replacement.

What are the products for which Gifcart.com will not accept cancellations?

We do not accept cancellations for any of the below mentioned items:

  • Customized order (made to order)/personalised items
  • Experiential gifts
  • Flowers and Plants
  • Food, perishable or consumable items
  • Gratify eGiftcards

Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Giftcart.com. *Please note that the above condition will not apply to delivery delayed due to bad weather conditions, natural disasters and political unrest.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

Please check our for a response to the query. Additional cancellation terms:

**Where Additional Terms and Conditions of Sale & Service are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.

RESALABLE CONDITIONS (IN CASE OF EXCHANGE)

All the products we ship are brand new and come with the original packaging. Giftcart.com does not sell second hand or used or pre-owned products on its website www.giftcart.com. When you as a consumer want to return the products within 7 days from the date of receipt (after obtaining the Return Merchandize Authorization number from Giftcart.com), you must make sure the products under return should not be tampered with, should not be used or worn (except in case of trial once without removing the original tags), should not be washed or dry cleaned or pressed with iron (in case of apparel), should not be broken or damaged (by you). All the products must be in their original packing with all the inner packing material, manuals and accessories. Price tag should not be tampered with or removed or smudged.

APPROVED CARRIER SERVICE PROVIDERS

The following courier companies have been approved by Giftcart.com.

Blue Dart
Quantium
Chhotu
Delhivery
Aramax

SUBSTITUTION

For certain products and services (for example, flowers, candles, fragrances and food including fruit baskets), we reserve the right to substitute alternative products or services of equal or greater quality and value at no extra cost to you if we experience supply difficulties.

LIABILITY

Giftcart.com assumes no responsibility for the traded products relating to faulty or mis-described information that if otherwise results in any injury or death due to the negligence or errors in the workmanship of the product or your misuse. Giftcart.com offers only authentic, genuine and original products from the leading suppliers and brands; however, there is no guarantee to assure that these products will work fault free or that these products do satisfy your needs. As a trading partner, we hold no liabilities whatsoever arising out of the use or misuse of the products you have purchased from Giftcart.com. For more information on products that we are trading through Giftcart.com, please visit the respective Brand owner's website.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a Replacement or Goodwill Exchange during the first 7 days from the date of receipt. After 7 days, you will need to contact the manufacturer or service center for repairs or replacements as the case may be. All the products we ship will carry warranty or after sales service related information either in the form of printed documentation or a website link.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we (or the manufacturer) give you to keep products, we supply to you, safe (including any instructions or product manuals provided with the products or website links on Giftcart.com or on the manufacturer's website). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

CUSTOMER SERVICE

Giftcart.com offers the following channels of Customer Service. Since we deployed CRM System, we will be able to seamlessly switch between the channels of communications and you need to send your request on only one of the channels that's most convenient and appropriate for you.

Web Self-Service
Web Self-Service that includes searchable knowledge articles, answers to the frequently asked questions, quick summary on ordering, shipping, returns, refunds, cancellations, Store Credits etc.

Customer Service Emails
9 am to 6 pm email service through dedicated agents From Monday to Friday (excluding National Holidays)

Customer Service Phone
From Monday to Saturday, 9.00 AM to 6.00 PM,
phone support is available on Giftcart.com. > +91-9910644899
Online Chat Service
From Monday to Saturday, 9.00 AM to 6.00 PM

Online web chat support available on Giftcart.com

OTHER IMPORTANT TERMS

We may update or amend these General Terms and Conditions of Sale & Service from time to time to comply with the law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the website along with the date stamp of update.

These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale & Service to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale & Service to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale & Service shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale & Service are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale & Service shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale & Service. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Indian Contracts Act) or otherwise.

These General Terms and Conditions of Sale & Service are governed by Indian law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale & Service, you and we shall submit to the exclusive jurisdiction of the New Delhi courts.

Additional Terms and Conditions of Sale &

These terms and conditions apply to any order which you place through the Giftcart Ecommerce Private Limited's website at www.giftcart.com (the "website") for the products specifically listed below and apply in addition to our General Terms and Conditions of Sale & Service (The "Additional Terms").

The Additional Terms may be shown on product or service pages and product or service shopping cart or checkout pages along with the product/service description. As a customer, we advise you to ensure that you comply with these "Additional Terms" before completing a transaction.

When you order a product or service listed below, you must read these Additional Terms and Conditions of Sale & Service carefully. By placing an order through the website for the specific goods listed below, you confirm that you have read, understood and agree to the applicable Additional Terms and Conditions of Sale & Service in their entirety as well as to our General Terms and Conditions of Sale & Service. If you do not agree to the applicable Additional Terms and Conditions of Sale & Service in their entirety or to our General Terms and Conditions of Sale & Service, you must not place any order for the below-specified products or services through the website.

If there is any conflict between these Additional Terms and Conditions of Sale & Service and our General Terms and Conditions of Sale & Service, these Additional Terms and Conditions of Sale prevail to the extent of that conflict.

What products and services do these Additional Terms and Conditions of Sale & Service apply to?

These Additional Terms and Conditions of Sale & Service apply when you order any:

Flowers, Plants, Fruit Baskets and Gift Hampers
  • Same day delivery: To assure same-day delivery, orders must be received before 1:00 pm. Orders received after that time may be delivered the following day
  • Next Day delivery: To assure next-day delivery, orders must be placed before 1:00 pm, to deliver your order the next day
  • Fixed Time delivery: To request a specific delivery time, please mention the time while placing the order. We will do our best to accommodate your preferences.
  • Mid Night delivery: Your order is delivered around midnight on the same date as mentioned by you in the calendar. Please select the date carefully while placing the order. For example: If in the calendar you choose the date 16th August then the delivery will be made between 11:30pm to 11:59pm on the 16th of August.
  • Kindly allow for (+) (-) 10 - 15 minutes fluctuation in delivery timings.
  • We deliver on Sundays also.
  • The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
  • We will attempt delivery of the items once. In case the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
  • No Deliveries are made on National Holidays.
  • In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.
  • Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
  • Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location. Every bouquet is personally hand-delivered and we make every effort to deliver your order as quickly as possible.
  • The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  • Substitution Policy: Occasionally, substitutions of flowers or containers are necessary due to temporary, seasonal or regional availability issues. If this is the case with the gift you've selected, the delivering outlet holds the right to substitute alternative products or services of equal or greater quality and value at no extra cost to you.
  • Complaints: Due to the perishable nature of the products, like cake, flowers, fruit baskets, gourmet hampers, no claim/complaints of whatsoever nature under any circumstances will be tenable after 2 hours from the time of delivery. All such claims/complaints if any are to be raised within 2 hours of delivery /non delivery.
  • Delivery to Hotels, Hostels, and Marriage & Banquet Halls: In case of delivery to Hotels, Hostels, Hospitals and Marriage or Banquet Halls please provide- - Full address of the Hotel / Hostel / Marriage or Banquet Halls - Room No. - Telephone number of the hotel. - Name of the tour company, if applicable. Important: Please note that some hostels do not allow the resident to receive flowers & food items. Please check with the hostel before placing your order.
  • Delivery to Hospitals: In case of delivery to Hospitals please provide: -Full address of the hospital. -Ward number or name. -Home address of recipient with phone number. Important: > Some hospitals do not permit the patients to receive flowers and food items. Please check with the hospital before placing your order.
  • Recipient Not Available: We will attempt delivery of the items once. If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late or undelivered. Hence in such cases, no refunds, cancellations, liability can be made.
  • Delivery to hotel, recipient not available: If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
  • Delivery to wedding ceremonies, recipient not available: For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host.
     
  • Large Technology Items
  • Flowers, Plants, Fruit Baskets and Gift Hampers
  • Furniture & Luggage
  • Large Appliances and few home appliances
  • Made to Measure Shirts, Suits, Apparel etc.
  • Gift Cards such as Gratify e-Giftcards and Giftcart vouchers
  • Gift wrapping, Premium packing or Services
  • Food to Order
  • Cosmetics, Fragrances and Perfumes
  • Toys
  • Fine Jewellery, Wedding Dresses and Adults' Fancy Dress
  • Experiential gifts
  • Custom made services
  • Imported & Personalized gifts
  • Special Import items

In addition to the above, for every product we sell, there can be a few more additional terms and conditions of Sale & Service relevant to the products and services described on the website as described on the website. Before checking out, please ensure to read the following applicable terms and conditions.

  • Locations served by Carrier Service Providers for shipments
  • Delivery time
  • Shipping terms (by Post, Courier or Express Speed post etc)
  • Available colour options
  • Type of Carrier Service
  • Warranty/Guarantee
  • Installation Services
  • Reviews and Feedback Surveys

In order to ensure that you are aware of the Additional Terms and Conditions of Sale & Service, we also notify in writing occasionally when the item ordered is of high value.

Terms & Conditions for Corporate/Bulk Buying
Customer Service
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